Global
Company Profile/Ricoh’s Evolution into a Digital Services Company
Ricoh by the Numbers
Total assets
¥ 2,357.1 billion
Consolidated sales
¥ 2,527.8 billion
Operating profit
¥ 63.8 billion
Research and development expenditure
¥ 95.0 billion
Return on equity
4.4%
Return on invested capital
3.2%
Total return ratio
163.4%
Sales by business segment (to external customers)
Sales by geographic area
Business areas (countries and regions)
Around 200
Global customer base
Around 1.4 million companies
Ratings
S&P Global Ratings
Long-term bonds:BBB
Rating and Investment Information
Long-term bonds: A+
External assessments of ESG
Included in the Dow Jones Sustainability World Index
for 5 straight years
Human capital
Number of Group employees
78,665
Number of people with Ricoh Digital Skills
Level 2 or above (Japan)
4,658
Female-held managerial position ratio
Global
17.2％
Japan
8.4％
Sustainability
Renewable energy ratio
43.2％
Virgin materials usage ratio
78.3％
Sales from businesses that resolve social issues
Creativity from Work
¥ 1.06 trillion
Community and Social Development
¥ 28 billion
Zero Carbon Society and Circular Economy
¥ 410 billion
Market position
Positioned in Gartner Magic Quadrant for Document Management (in December 2024)
One of 15 companies*1
Positioned in Gartner Magic Quadrant for Outsourced Digital Workplace Services (in March 2025)
For the 5th consecutive year*2
IDC’s ranking of Ricoh’s Global Market Share of A3 MFPs (Q1 2025)
Ranked 2nd, at17%*3
J.D. Power
- Color Laser Printer Customer satisfaction survey (7th consecutive year, in September 2024)
- Server Maintenance Service Customer satisfaction survey (10th consecutive year, in November 2024)
1st place
In SCN Top 50 Systems Integrators list by U.S.
publication System Contractor News (in December 2024)
Ranked 3rd*4
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*1Source: Gartner®, Magic Quadrant™ for Document Management, Tim Nelms et al., 18 December 2024
https://www.gartner.com/doc/reprints?id=1-2JEA7CB9&ct=241119&st=sb -
*2Source: Gartner®, Magic Quadrant™ for Outsourced Digital Workplace Services, Karl Rosander et al., 24 March 2025
The 2022 report was titled “Magic Quadrant for Outsourced Digital Workplace Services” (ODWS), which replaced three regional (North America, Europe, and Asia/Pacific) Magic Quadrants for Managed Workplace Services in 2021.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. The Gartner content described herein (the “Gartner Content”) represents research opinion or viewpoints published, as part of a syndicated subscription service, by Gartner, Inc. (“Gartner”), and is not a representation of fact. Gartner Content speaks as of its original publication date (and not as of the date of this Integrated Report]), and the opinions expressed in the Gartner Content are subject to change without notice. -
*3Source: IDC’s WW Quarterly HCP Tracker, 2025Q1, Color Laser MFP/SF DC, A3 Only, Speed Range A4: excl. 91+ ppm Share by Company Year: 2024
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*4Source: System Contractor News https://www.avnetwork.com/news/scn-top-50-systems-integrators-2024
Related Information
Ricoh Way — Our Corporate Philosophy
Since its founding in 1936, Ricoh has supported the world of “working” while staying close to its customers.
Our self-driven employees create new value, supporting the joy of our customers in their work through that value. Feeling the joy of our customers transforms into the joy of our employees, driving further value creation.
By expanding Fulfillment through Work, we aim to contribute to a sustainable society that balances job satisfaction with economic growth.
Founding Principles
The Spirit of Three Loves
“Love your neighbor” “Love your country” “Love your work”
Kiyoshi Ichimura, Founder
(1900–1968)
Kiyoshi Ichimura formulated the Ricoh Group’s Founding Principles in 1946.
They inform how we do business, encouraging us to constantly improve and contribute to the well-being of all stakeholders, including our families, customers, and society at large.
Mission & Vision
Fulfillment through Work
At Ricoh, we empower individuals to find Fulfillment through Work by understanding and transforming how people work so we can unleash their potential and creativity to realize a sustainable future.
Work can be incredibly fulfilling when you overcome a challenge.
Fulfillment through Work. This core principle is embodied in the Spirit of Three Loves that has been at the heart of Ricoh’s business since the company was established in 1936.
We truly understand how people, workplaces, and workflows are interconnected. We transform work to release people from the tedium of repetitive tasks so they can better communicate their thoughts and unleash their creativity and potential.
Ricoh wants to enable people to derive satisfaction and accomplishment through what they can achieve. The future that lies beyond the transformation is a sustainable society where job satisfaction and economic growth are in harmony.
We will all contribute to a future that achieves our vision of Fulfillment through Work.
Values
The seven values we cherish guide the everyday decisions and actions of Ricoh Group employees.
CUSTOMER-CENTRIC
Act from the customer’s perspective
PASSION
Approach everything positively and purposefully
GEMBA
Learn and improve from the facts
INNOVATION
Break with the status quo to create value without limits
TEAMWORK
Respect all stakeholders and co-create value
WINNING SPIRIT
Succeed by embracing challenges through courage and agility
ETHICS AND INTEGRITY
Act with honesty and accountability
Ricoh’s Evolution into a Digital Services Company
Ricoh advocated the Office Automation (OA) concept in 1977. We have since helped transform how our customers work by focusing on Office Printing solutions such as copiers and multifunction printers (MFP). We are leveraging our established customer base, customer touchpoints, and intellectual property to deliver unique services that support digital transformations in workplaces globally.
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