Data Utilization at the Ricoh Group: Creating the Future Together with Customers Ricoh Group Data Governance

As generative AI and other innovative digital technologies continue to evolve at a rapid pace, companies are increasingly being held accountable not only for the safety and convenience of their digital services, but also for their impact on the people who use them.

In addition to the safe management of data entrusted to us by our customers, the Ricoh Group places importance on designs and operations that take ethical, legal, and social issues (ELSI) into consideration.

The Ricoh Group is committed to the responsible utilization of data, enabling customers to take advantage of digital technologies with confidence and peace of mind.

As a foundational guideline for this purpose, the Ricoh Group has established the Ricoh Group Data Governance Policy.

The Ricoh Group regards data as an important asset that contributes to the creation of new customer value and actively utilizes it through cross-organizational sharing and collaboration, including the use of advanced technologies such as AI.
When utilizing data, the Ricoh Group complies with the principles outlined in Sections 2 through 4 below.

Ensuring the security and safety of customer information is one of the Ricoh Group's highest priorities. The Ricoh Group complies with applicable laws and regulations, as well as its Data Privacy Policy, and places top priority on ensuring the confidentiality, integrity, and availability of data.

To achieve this, appropriate security measures—including encryption, access control, and vulnerability management—are applied and continuously improved. When handling personal information, the Ricoh Group complies with all applicable laws and regulations and operates with a strong emphasis on privacy protection.

The Ricoh Group has established quality control processes to maintain the accuracy, consistency, and integrity of data. An appropriate data environment is maintained through validation at the time of data entry and the periodic cleansing of data.

The Ricoh Group complies with all applicable laws and regulations in Japan and overseas and observes compliance across all processes related to the acquisition, use, and storage of data.

In accordance with the Technology Ethics Charter, the Ricoh Group conducts its activities ethically and honestly to ensure that customers and users do not experience concerns, dissatisfaction, or disadvantage.

The Ricoh Group has established the Data Governance Subcommittee under the DXO Committee, led by the Chief Technology Officer (CTO), and works to manage and mitigate data-related risks.

This subcommittee consists of members selected from each business unit and Group headquarters, and its activities are rolled out across all domestic and overseas Group companies.^*