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Stakeholder engagement

Stakeholder engagement is an essential part of sustainability management. We listen carefully to our customers, suppliers and all other stakeholders, take their feedback seriously and incorporate their input into our internal reform efforts.

We also collaborate with NPOs, NGOs and other social sector organizations in planning ways to solve social issues.

Engaging stakeholders

Value to customers
  • Increase customer value through products and services
  • Offer safe and reliable products and services
Business partners
  • Build partnerships based on mutual trust and fair trade
  • Promote socially responsible activities across the value chain
Value to shareholders
Shareholders and investors
  • Increase corporate value by achieving sustained business growth
  • Provide timely and appropriate information disclosure and communication
Value to employees
  • Provide workplaces that motivate our diverse employees
  • Maintain a culture that fosters personal development and fair treatment
Value to society
  • Contribute to solving social issues through social contribution and business activities
  • Respect the cultures and customs of the countries and regions in which we operate, and contribute to their development
Global environment
  • Conduct business activities in an environmentally friendly manner and contribute to the reduction of environmental impact
  • Contribute to the maintenance and restoration of the Earth’s self-recovery capabilities

Global governance and monitoring across the Group

Our social responsibility efforts have evolved in three stages: from assessing legal, regulatory and other external requirements; to mission- and responsibility-driven voluntary activities that proactively meet expectations from society to the third stage, where we work to create shared value by solving social issues while concurrently accelerating our growth. To govern and monitor Group-wide activity in each of the three stages, we deploy our sustainability management cycle. Under this system, the Head Office collects information and feedback from operating organizations on the ground to identify and provide necessary support. The Head Office and operating units also hold periodic opinion exchanges and discussion forums to improve the quality of their respective sustainability activities.

image: CSR management cycle


Stakeholders Major activities and communications Frequency Reflected in business operation and products and services Major issues
Customers Customer support including call centers and website Daily
  • Resolving customer issues
  • Improving products and services based on the voice of customers through sales activities, inquiries to call centers, customer satisfaction survey results, etc.
  • Providing value according to the changing "work" style of customers
  • Commercial activities Daily
    Website and Social media Daily
    Trade shows and other events Daily
    Customer satisfaction surveys Regularly
    Business partners CSR briefings and seminars Once or more a year
  • Enhancing the value chain by strengthening cooperation with business partners
  • CSR activities throughout the supply chain
  • CSR Self-assessment Annually
    Supporting suppliers' process improvement and decarbonization activities Regularly
    Supplier hotline (whistle-blowing system) Always
    Shareholders and investors General Shareholders' Meeting Annually
  • Improving management quality through constructive dialogues with shareholders and investors
  • Improving corporate values through constructive dialogues
  • Investors’ Meetings Regularly
    Integrated Report, ESG Data Book, Newsletters Regularly
    IR website As needed
    Small meetings with investors As needed
    Responding to assessments by ESG rating agencies As needed
    Employees Video messages from CEO Monthly
  • Promoting the creation of innovation by sharing the vision that the company is aiming for and creating an environment where diverse employees can play active roles
  • Diversity and inclusion
  • Work-life management
  • Dialogues with management members Regularly
    Employee engagement survey Annually
    1 on 1 meetings between superiors and subordinates Regularly
    Intranet and internal newsletters Regularly
    Whistle-blowing system Always
    Communities Activities contributing to local communities Regularly
  • Contributing to local communities
  • Coexistence with local communities
  • Dispatch of lecturers to seminars and educational activities Regularly
    Activities through trade associations Regularly
    Information disclosure in publications and websites Regularly
    Global environment Regular disclosure of environmental impact through ESG Data Book and TCFD Report Annually
  • Contributing to a zero-carbon society
  • Contributing to a circular economy
  • Realizing environmental management that simultaneously protects the environment while generating profits
  • Contribution to decarbonization through purchasing, production, and sales activities Daily
    Dialogues with NPOs/NGOs As needed
    Volunteer activities by employees Regularly

    Stakeholder Dialogue Events

    The Ricoh Group sets a theme each year and applies it to its own sustainability management through dialogue and engagement with various stakeholders.

    FY2023 Digital Support Program for Young People Dialogue with experts(Japanese)
    Stakeholder engagement program sponsored by the Caux Roundtable Japan Committee.
    Final Report ”Human Rights Issues by Sector v.12"
    Lecture for all employees
    Social Innovation Japan Co-founder/Representative Mariko McTier Online Seminar“Thinking about a Circular Economy from the Perspective of the Marine Plastic Issue”
    FY2022 Digital Support Program for Young People Dialogue with experts(Japanese)
    Lecture for all employees
    Mirairo,inc CEO Toshiya Kakiuchi Online seminar ”Digital x Inclusion: Barrier Value ~Transforming Disabilities into Value~」