Stakeholder engagement is an essential part of sustainability management. We listen carefully to our customers, suppliers and all other stakeholders, take their feedback seriously and incorporate their input into our internal reform efforts.
We also collaborate with NPOs, NGOs and other social sector organizations in planning ways to solve social issues.
Our social responsibility efforts have evolved in three stages: from assessing legal, regulatory and other external requirements; to mission- and responsibility-driven voluntary activities that proactively meet expectations from society to the third stage, where we work to create shared value by solving social issues while concurrently accelerating our growth. To govern and monitor Group-wide activity in each of the three stages, we deploy our sustainability management cycle. Under this system, the Head Office collects information and feedback from operating organizations on the ground to identify and provide necessary support. The Head Office and operating units also hold periodic opinion exchanges and discussion forums to improve the quality of their respective sustainability activities.
Stakeholders | Major activities and communications | Frequency | Reflected in business operation and products and services | Major issues |
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Customers | Customer support including call centers and website | Daily |
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Commercial activities | Daily | |||
Website and Social media | Daily | |||
Trade shows and other events | Daily | |||
Customer satisfaction surveys | Regularly | |||
Business partners | CSR briefings and seminars | Once or more a year |
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CSR Self-assessment | Annually | |||
Supporting suppliers' process improvement and decarbonization activities | Regularly | |||
Supplier hotline (whistle-blowing system) | Always | |||
Shareholders and investors | General Shareholders' Meeting | Annually |
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Investors’ Meetings | Regularly | |||
Integrated Report, ESG Data Book, Newsletters | Regularly | |||
IR website | As needed | |||
Small meetings with investors | As needed | |||
Responding to assessments by ESG rating agencies | As needed | |||
Employees | Video messages from CEO | Monthly |
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Dialogues with management members | Regularly | |||
Employee engagement survey | Annually | |||
1 on 1 meetings between superiors and subordinates | Regularly | |||
Intranet and internal newsletters | Regularly | |||
Whistle-blowing system | Always | |||
Communities | Activities contributing to local communities | Regularly | ||
Dispatch of lecturers to seminars and educational activities | Regularly | |||
Activities through trade associations | Regularly | |||
Information disclosure in publications and websites | Regularly | |||
Global environment | Regular disclosure of environmental impact through ESG Data Book and TCFD Report | Annually | ||
Contribution to decarbonization through purchasing, production, and sales activities | Daily | |||
Dialogues with NPOs/NGOs | As needed | |||
Volunteer activities by employees | Regularly |
The Ricoh Group sets a theme each year and applies it to its own sustainability management through dialogue and engagement with various stakeholders.
FY2023 | Digital Support Program for Young People Dialogue with experts(Japanese) |
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Stakeholder engagement program sponsored by the Caux Roundtable Japan Committee. Final Report ”Human Rights Issues by Sector v.12" |
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Lecture for all employees Social Innovation Japan Co-founder/Representative Mariko McTier Online Seminar“Thinking about a Circular Economy from the Perspective of the Marine Plastic Issue” |
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FY2022 | Digital Support Program for Young People Dialogue with experts(Japanese) |
Lecture for all employees Mirairo,inc CEO Toshiya Kakiuchi Online seminar ”Digital x Inclusion: Barrier Value ~Transforming Disabilities into Value~」 |