Compliance

Ricoh has established seven values in its corporate philosophy, “Ricoh Way”, as guidelines for employee behavior to fulfill its mission and achieve its vision. One of these values, “ETHICS AND INTEGRITY”, emphasizes acting with honesty and accountability. In the employee evaluation system, in addition to the value provided to customers, employees who embody “Ricoh Way” and demonstrate high performance are highly regarded.

Additionally, the Ricoh Group considers that “compliance” includes observance of not only laws and regulations, but also company rules and social ethics. Therefore, the Ricoh Group provides thorough instruction of each company's action principle, which provides the principles of Ricoh Group's corporate behaviors, and “Ricoh Group Code of Conduct”, which indicates behavioral principle of directors and employees of the Ricoh Group. Every member of the Group is concerned to ensure all employees observe the principles in their daily activities.

In 2003, we formulated the Ricoh Group Code of Conduct to fulfill our social responsibilities in developing our corporate activities.

In 2018, we integrated it with the “Ricoh Group CSR Charter” and revised it as the “Ricoh Group Corporate Code of Conduct,” and in 2023 the latest version, which takes into account recent social trends, came into effect.

The Code establishes the principles of conduct for each company in the Ricoh Group and the basic code of conduct for its officers and employees (including contract employees, part-timers, and part-time workers）, from the perspective of preventing corruption, complying with laws and company rules, and acting with high ethical standards.

The heads of management at each Ricoh Group company are responsible for compliance with the Ricoh Group Code of Conduct. Each Ricoh Group company endeavors to ensure that all officers and employees strictly adhere to the Ricoh Group Code of Conduct.

Chapter 7 of the Ricoh Group Code of Conduct advocates for “Ensuring fair corporate activities”, stating that all officers and employees of the Ricoh Group must comply with legal regulations and socially respected rules and act with sincerity, honesty, and responsibility.

If any violations of the Code of Conduct by Ricoh personnel are discovered, these may be taken into consideration during performance evaluations or those guilty of the violations may be subject to disciplinary action based on employment regulations.

Ricoh Group Code of Conduct

The Ricoh Group revised the Ricoh Group Code of Conduct in fiscal 2018 and developed Code of Conduct education for all global employees in fiscal 2019. New employees to the Ricoh Group are required to undergo the Code of Conduct training at the time of their entry to ensure that all employees understand and can act in accordance with the standards.

In addition, since fiscal 2019, we have designated Compliance Month every year, and are planning and implementing compliance-specific education and training globally. To date, we have addressed topics such as anti-corruption and harassment, and have sent out messages from top management and provided comprehensive web-based education and training to directors and employees (including contract employees, part-timers, and part-time workers) to raise each and every employee's awareness of compliance.

In Japan, the Ricoh Group provides all its directors and employees (including contract employees, part-timers, and part-time workers) with education on the Code of Conduct via regular e-learning programs. The content of the education includes confirmation of each provision of the Code of Conduct as well as other topics relating to the enforcement of laws and regulations as priority issues with actual case example. After finishing the courses, the participants are tested to check their level of understanding.

The Ricoh Group aims for continuous improvement based on the values embodied in The RICOH Way.

That includes operating an internal control system designed to strengthen competitiveness while maintaining transparency based on principles of corporate ethics and legal compliance. Ricoh has established the Ricoh Group Corporate Management Principles as a set of guidelines for corporate activities, and follows the Internal Control Principles included therein.

• The Group Management Committee (GMC) was established to oversee the Group's overall business operations and to enable quick analysis and decision making to ensure the best result for the Group as a whole.
• The Internal Control Committee was established within the GMC to determine action policies, report incidents, and evaluate and correct the control system regarding internal controls, risk management and compliance in particular.
• Corporate Management Regulations for Ricoh Affiliates stipulate the establishment of a supervising organization to oversee risk at all Ricoh Group companies.
• The Ricoh Group Standards (RGS) have been established as a set of common rules for all Ricoh Group employees to follow, and adherence to these rules across the Group is ensured.
• A disclosure policy has been established to ensure that corporate information released by the Group is accurate, timely and comprehensive. A Disclosure Committee has also been set up, with the CFO (who is the chief officer responsible for information disclosure) as its chairperson. The Committee is charged with determining and judging the importance of information to be disclosed, necessity of disclosure and adequacy of content being disclosed.
• Internal audits are conducted to ensure the reliability of our financial reports, improve operational efficiency, confirm compliance to laws and regulations, and to confirm that risk management measures are being implemented properly.
• The Fraud Risk Management (FRM) program of the Ricoh Group has been deployed to prevent fraud risk and adopts a check sheet and tools to detect anomalies within large volumes of data in the internal audit.

Based on “the Internal Audit Standard” and “the Annual Auditing Plan”, the Internal Auditing Office of an independent dedicated organization annually conducts internal audits of the status of the Group's business execution using a risk approach from the viewpoints of legal compliance, effectiveness and efficiency of operations, reliability of financial reporting, and safeguarding of assets, and it provides advice and recommendations for improvement from a fair and objective standpoint. The audit targets are selected annually from our various organizations and all subsidiaries based on risk assessments, effectiveness, and efficiency. Audits are conducted according to the plan. In addition to financial audits, the audit includes operational audits of each Ricoh Group company, including compliance promotion systems (anti-corruption and compliance with the Ricoh Group Code of Conduct, etc.) and their information security management system (compliance with privacy policies, etc.). The results are reported quarterly to the "Internal Control Committee" established under the president's executive officer and half-yearly to the Board of Directors.

The Internal Audit Office holds regular information exchange meetings with Audit & Supervisory Board Members and reports on the audit results and internal control status of the Group. Moreover, we utilize a common database to enable information to be viewed by the Internal Audit Office and Audit & Supervisory Board Members, and we carry out audits in close cooperation with these two bodies.

In addition, the Audit & Supervisory Board Members, the Board of Corporate Auditors, and the Internal Audit Office hold regular and irregular information exchange meetings with the 3rd party Accounting Auditor to discuss the details of audits. Through these meetings, the four maintain close cooperation with each other by exchanging opinions on the status of internal control and risk assessment which is grasped by the auditors.

Issues identified in these audits undergo a cycle of consideration for improvement within each department and consolidated subsidiaries. Through periodic reassessment, it is ensured that necessary improvements are implemented, contributing to the enhancement of internal controls within our company group and the improvement of the quality of business operations.

[Responsible Business Conduct (RBC) Hotline]

Responsible Business Conduct Hotline (Multilingual support)

: Petition regarding Responsible Business Conduct

Since 2025, we have operated a reporting channel for allegations related to violations of codes and ethics, including human rights, in the course of our business activities. Reports can be submitted via our website in 23 languages, and via phone or web-based calling from over 50 countries.

One of the seven core values of the Ricoh Way that all Ricoh Group employees are expected to uphold covers “Ethics and Integrity”: acting honestly, responsibly, and with accountability. To ensure this compliance mindset is deeply embedded across the Group, we conduct a variety of awareness-raising activities. Through these initiatives, we encourage all employees to maintain high ethical standards and a strong commitment to compliance, and to carry out their duties with integrity and responsibility.

In addition, information regarding cases of misconduct and other compliance violations that occur within the Group and are reported to management is shared across Ricoh Group companies to promote awareness and prevent recurrence.

Furthermore, the Ricoh Group regularly conducts a compliance survey addressing all employees worldwide. The survey quantitatively assesses compliance risk awareness, the effectiveness of internal controls, and the degree to which ethical values are embedded within each organization. It is positioned not merely as an employee awareness survey, but also as a key risk management indicator that contributes to the early identification of risks and preventive action.

As described on our Risk Management page, compliance violations are identified as one of the key risks that could have a significant impact on business operations. We implement risk management measures aimed at preventing violations and ensuring prompt and appropriate responses when issues arise.

The Ricoh Group Code of Conduct defines our global principles and the expected behavior of all our employees. Where additional measures are required, we establish group standards, policies, and guidelines.

The following are examples of initiatives addressing specific compliance-related risks.

The Ricoh Group's tax governance is based on a tax policy approved and established by the President and CEO (hereafter CEO), the representative director of the Board behind the introduction of Ricoh’s tax transparency system.

The Chief Financial Officer (hereafter CFO), who has been delegated authority by the CEO, is responsible for the Group's specific tax policies and procedures and implements them in accordance with internal rules and regulations.

In addition, the CFO reports tax-related issues to the Audit and Supervisory Board members. The Audit and Supervisory Board members request the Accounting Auditor explanations of tax issues as necessary and confirm the status of such issues. At the same time, important business decisions are made by the Board of Directors, or the GMC (Group Management Committee) based on internal regulations regarding the existence of relevant tax issues and responses to identified tax issues.

The Ricoh Group fulfills corporate social responsibility by constantly updating these internal rules and regulations in accordance with the tax-related laws and regulations as well as the international regulations covering the rules of each country and region, and striving to maintain and improve tax compliance while paying appropriate taxes.

Ricoh Group Tax Policy