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GRI Standards Index

General Disclosures
1. Organizational Profile
No. Item Website etc.
102-1 Name of the organization Company Data
102-2 Activities, brands, products, and services Company Data > Business Domains
Business
Products & Services
Global Network
102-3 Location of headquarters Company Data
102-4 Location of operations Global Network
102-5 Ownership and legal form Company Data
102-6 Markets served Business
Ricoh at a Glance
102-7 Scale of the organization Company Data
102-8 Information on employees and other workers Our Performance Against Major CSR Indicators: 12. Number of regular employees, 13. Gender ratio (male: female)
Integrated Report
Total number of employees
102-9 Supply chain Supply Chain Management
CSR throughout Our Supply Chain
102-10 Significant changes to the organization and its supply chain Integrated Report
P2 Major organization changes
102-11 Precautionary Principle or approach Integrated Report
P.72-76 Risk Management

Governance > Risk Management
Environmental Management System > Risk management
Strategy –Risks and opportunities–
Information Disclosure Based on TCFD Framework
102-12 External initiatives CSR throughout Our Supply Chain > Addressing the conflict minerals issues
Commitment and Recognition > Commitment to Society
Concept of sustainability management > International initiatives and commitments
102-13 Membership of associations CSR throughout Our Supply Chain > Addressing the conflict minerals issues > In-house operation and participation in industry organizations
2. Strategy
102-14 Statement from senior decision-maker CEO Message for Sustainability
Integrated Report
P.9-14 A conversation with our CEO
102-15 Key impacts, risks, and opportunities Integrated Report
P.72-76 Risk Management

Governance > Risk Management
Environmental Management System > Risk management
Strategy –Risks and opportunities–
Information Disclosure Based on TCFD Framework
3. Ethics and Integrity
102-16 Values, principles, standards, and norms of behavior Ricoh Group Code of Conduct
Ricoh Way
Vision –Ricoh Group Environmental Principles and “No Regrets” Policy–
Ricoh Group Supplier Code of Conduct
102-17 Mechanisms for advice and concerns about ethics Compliance: Whistle-blowing system
4. Governance
102-18 Governance structure Corporate Governance
102-19 Delegating authority Corporate Governance
102-20 Executive-level responsibility for economic, environmental, and social topics The Board
102-21 Consulting stakeholders on economic, environmental, and social topics Concept of sustainability management > Dialogue with Experts
102-22 Composition of the highest governance body and its committees Corporate Governance
102-23 Chair of the highest governance body Corporate Governance
102-24 Nominating and selecting the highest governance body Corporate Governance > Approach to Election of Directors, Election Process and Evaluation Process for Directors
102-25 Conflicts of interest The 119 Ordinalry General Meeting of Shareholders
P20 Standards for Independence of Outside Directors and Outside Audit & Supervisory Board Members
102-26 Role of highest governance body in setting purpose, values, and strategy Corporate Governance
102-27 Collective knowledge of highest governance body Corporate Governance > Training for Directors and Audit and Supervisory Board Members
102-28 Evaluating the highest governance body's performance Corporate Governance > Results Summary of the Evaluation of Effectiveness of the Board of Directors
102-29 Identifying and managing economic, environmental, and social impacts Risk Management
Business risks and countermeasures
Materiality for the Ricoh Group
102-30 Effectiveness of risk management processes Risk Management
102-31 Review of economic, environmental, and social topics Risk Management
102-32 Highest governance body's role in sustainability reporting Corporate Governance > ESG Committee
102-33 Communicating critical concerns Risk Management
102-34 Nature and total number of critical concerns Risk Management
Integrated Report
P.15 Regarding the Circumstances and Response to the Financial Irregularities at a Sales Subsidiary in India and the Subsequent Conditions
102-35 Remuneration policies Corporate Governance > Policy of Compensation for Directors
102-36 Process for determining remuneration Corporate Governance > Policy of Compensation for Directors
102-37 Stakeholders' involvement in remuneration Annual Securities Report
P.103 Compensation to Directors and Audit & Supervisory Board Members
102-38 Annual total compensation ratio
102-39 Percentage increase in annual total compensation ratio
5. Stakeholder engagement
102-40 List of stakeholder groups Stakeholder engagement
Concept of sustainability management: Stakeholder engagement
102-41 Collective bargaining agreements Ricoh Way and Human Resource Management > Communication with employees
102-42 Identifying and selecting stakeholders Collaboration with the Social Sector: Guidelines for collaboration with the social sector
102-43 Approach to stakeholder engagement Collaboration with the Social Sector: Guidelines for collaboration with the social sector
Integrated Report
Constant improvements in pursuit of customer satisfaction, Systemes for collecting and applying customer feedback
How eTAC 2019 helped us to Empowering Digital Workplaces and get closer to the frontline

Concept of sustainability management > Stakeholder engagement
Customer Satisfaction > Turning customer feedback into products and services
CSR throughout Our Supply Chain > Supplier CSR Procurement Self-Assessment System
102-44 Key topics and concerns raised Concept of sustainability management: Stakeholder engagement
6. Reporting practice
102-45 Entities included in the consolidated financial statements Annual Securities Report
P.10 4 Information on Affiliates
102-46 Defining report content and topic Boundaries Integrated Report
P.2 Policy on information disclosure
102-47 List of material topics Materiality for the Ricoh Group > Five material issues and SDGs
102-48 Restatements of information
102-49 Changes in reporting Integrated Report
P.2 Major organizational changes
102-50 Reporting period Integrated Report
P.2 Reporting period
102-51 Date of most recent report October 23, 2019
102-52 Reporting cycle Issue integraged report annually
102-53 Contact point for questions regarding the report Back Cover of Integrated Report
102-54 Claims of reporting in accordance with the GRI Standards Integrated Report
P.2 Policy on information disclosure
102-55 GRI content index
102-56 External assurance Third-party verification of environmental and social data
ASSURANCE STATEMENT
103-1 Explanation of the material topic and its Boundary Materiality for the Ricoh Group
Integrated Report
P.21-22 Resolving Social Issues and Creating Value -SDGs and Materiality-
103-2 The management approach and its components Environmental Management System
Governance > Risk Management
CEO Message for Sustainability
Ricoh Group Environmental Principles
Strategies –Ricoh Group Environmental Declaration and Environmental Goals–
Strategy –19th Environmental Action Plan–
Products: Pollution Prevention –Control of Chemical Substances–
Business Sites: Pollution Prevention –Management of Chemical Substances–
Business Sites: Pollution Prevention –Environmental Risk Management–
Environmental data –Progress of medium–term environmental impact reduction goals–
Governance > Compliance > Whistle-blowing system
Ricoh Way and Human Resource Management > Global top talent management
Diversity and Work-Life Management
Human Rights
CSR throughout Our Supply Chain
Global Policy for Social Contribution Activities
103-3 Evaluation of the management approach Environmental Management System
Strategy –19th Environmental Action Plan–
Strategy –Results of the 18th Environmental Action Plan–
Commitment and Recognition > ESG Index Inclusion and Recognition
Third-party verification of environmental and social data
Our Performance Against Major CSR Indicators
Economy
Economic Performance
No. Item Website etc.
201-1 Direct economic value generated and distributed Social Contribution Activities and Achievements
201-2 Financial implications and other risks and opportunities due to climate change Information Disclosure Based on TCFD Framework
Strategies –Ricoh Group Environmental Declaration and Environmental Goals–
201-3 Defined benefit plan obligations and other retirement plans Annual Securities Report
F46 22 EMPLOYEE BENEFITS (1) Defined benefit plans
201-4 Financial assistance received from government Annual Securities Report
F41 19 GOVERNMENT GRANTS
Market Presence
202-1 Ratios of standard entry level wage by gender compared to local minimum wage
202-2 Proportion of senior management hired from the local community Our Performance Against Major CSR Indicators > 22. Percentage of locally hired presidents
Indirect Economic Impacts
203-1 Infrastructure investments and services supported Social Contribution Activities and Achievements
203-2 Significant indirect economic impacts Collaboration with the Social Sector
Commitment to and Responsibility for Social Contribution
Procurement Practices
204-1 Proportion of spending on local suppliers
Anti-corruption
205-1 Operations assessed for risks related to corruption
205-2 Communication and training about anti-corruption policies and procedures Governance: Bribery Prevention
205-3 Confirmed incidents of corruption and actions taken Integrated Report
P.15-16 Regarding the Circumstances and Response to the Financial Irregularities at a Sales Subsidiary in India and the Subsequent Conditions
Anti-competitive Behavior
206-1 Legal actions for anti-competitive behavior, anti-trust, and monopoly practices None
Environment
Materials
No. Item Website etc.
301-1 Materials used by weight or volume Sustainable environmental management indicators –Eco Balance (Material Balance)–
ESG Data Book
P.11 Eco Balance
301-2 Recycled input materials used
301-3 Reclaimed products and their packaging materials Sustainable environmental management indicators -Eco Balance (Material Balance)–
ESG Data Book
P.11 Eco Balance
Energy
302-1 Energy consumption within the organization Environmental data > Energy Conservation / Prevention of Global Warming > Energy consumption
Sustainable environmental management indicators –Eco Balance (Material Balance)–
ESG Data Book
P.11 Eco Balance
302-2 Energy consumption outside of the organization Sustainable environmental management indicators –Eco Balance (Material Balance)–
ESG Data Book
P.11 Eco Balance
302-3 Energy intensity
302-4 Reduction of energy consumption
302-5 Reductions in energy requirements of products and services
Water and Effluents
303-1 Interactions with water as a shared resource Promotion of sustainable environmental management Goal of achieving a “circular economy.”
Business Sites:Resource Conservation / Recycling –Appropriate Use of Water– Using wastewater based on local collaboration
Closed system for washing water for surface treatment
303-2 Management of water discharge-related impacts
303-3 Water withdrawal
303-4 Water discharge Environmental data > Resource Conservation / Recycling > Water
ESG Data Book
P.23 Water
303-5 Water consumption Environmental data > Resource Conservation / Recycling > Water
ESG Data Book
P.23 Water
Biodiversity
304-1 Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas Biodiversity: Business-Related Activities –Business-Related Activities-2–
304-2 Significant impacts of activities, products, and services on biodiversity Conservation of Biodiversity: Map of Corporate Activities and Biodiversity
304-3 Habitats protected or restored Biodiversity: Social Responsibility Activities –Forest Conservation Projects–
304-4 IUCN Red List species and national conservation list species with habitats in areas affected by operations
Emissions
305-1 Direct (Scope 1) GHG emissions Environmental data > Energy Conservation / Prevention of Global Warming > Greenhouse gas emissions
ESG Data Book
pp.14-15 Greenhouse gas emissions
305-2 Energy indirect (Scope 2) GHG emissions Environmental data > Energy Conservation / Prevention of Global Warming > Greenhouse gas emissions
ESG Data Book
pp.14-15 Greenhouse gas emissions
305-3 Other indirect (Scope 3) GHG emissions Environmental data > Scope 3 GHG emissions
ESG Data Book
pp.14-15 Greenhouse gas emissions
305-4 GHG emissions intensity Environmental data > Energy Conservation / Prevention of Global Warming > Greenhouse gas emissions
ESG Data Book
pp.14-15 Greenhouse gas emissions
305-5 Reduction of GHG emissions ESG Data Book
P.16 Avoided emissions
305-6 Emissions of ozone-depleting substances (ODS)
305-7 Nitrogen oxides (NOX), sulfur oxides (SOX), and other significant air emissions Environmental data > Pollution Prevention > Air pollutants
ESG Data Book
P.24 Pollution Prevention
Effluents and Waste
306-1 Water discharge by quality and destination Environmental data > Resource Conservation / Recycling > Water
ESG Data Book
P.23 Water
306-2 Waste by type and disposal method Environmental data > Resource Conservation / Recycling > Wastes
ESG Data Book
P.23-24 Total amount of waste / Final disposal amount / Amount of resource recovered
306-3 Significant spills Environmental data > Pollution Prevention > Underground Water Contamination
306-4 Transport of hazardous waste
306-5 Water bodies affected by water discharges and/or runoff
Environmental Compliance
307-1 Non-compliance with environmental laws and regulations Environmental Management System: Risk management: Penalties and fines concerning the environment (Ricoh Group)
Supplier Environmental Assessment
308-1 New suppliers that were screened using environmental criteria CSR throughout Our Supply Chain: CSR Self-Assessment Targets and Achievements
Green Procurement
308-2 Negative environmental impacts in the supply chain and actions taken CSR throughout Our Supply Chain: CSR Self-Assessment Targets and Achievements
Green Procurement
Social
Employment
No. Item Website etc.
401-1 New employee hires and employee turnover Our Performance Against Major CSR Indicators > 18. Employee turnover ratio (Ricoh Co., Ltd.)
ESG Data Book
P26-27 Employee turnover ratio
401-2 Benefits provided to full-time employees that are not provided to temporary or part-time employees
401-3 Parental leave Our Performance Against Major CSR Indicators > 19. Number of people taking childcare leave
Diversity and Work-Life Management > A pioneer in supporting a better work-life balance
Labor/Management Relations
402-1 Minimum notice periods regarding operational changes
Occupational Health and Safety
403-1 Occupational health and safety management system
403-2 Hazard identification, risk assessment, and incident investigation
403-3 Occupational health services
403-4 Worker participation, consultation, and communication on occupational health and safety
403-5 Worker training on occupational health and safety
403-6 Promotion of worker health Occupational Safety and Health > Enhancing safety management > Health management system covering all employees
403-7 Prevention and mitigation of occupational health and safety impacts directly linked by business relationships
403-8 Workers covered by an occupational health and safety management system
403-9 Work-related injuries Our Performance Against Major CSR Indicators: 24. Number of industrial accidents
Occupational Safety and Health > Enhancing safety management > Frequency of work-related accidents
ESG Data Book
P.28 Number of industrial accidents, Frequency of work-related accidents, Severity rate for work-related accidents
403-10 Work-related ill health
Training and Education
404-1 Average hours of training per year per employee
404-2 Programs for upgrading employee skills and transition assistance programs Ricoh Way and Human Resources Management > Global Human Resources Management
Integrated Report
P.53 Human Resource Capabilities Global top talent
404-3 Percentage of employees receiving regular performance and career development reviews
Diversity and Equal Opportunity
405-1 Diversity of governance bodies and employees Our Performance Against Major CSR Indicators > 13. Gender ratio (male: female), 15. Average age, 16. Percentage of female workers in management positions, 17. Percentage of female workers in executive management positions
ESG Data Book
P.6 Board of directors structure, Audit & supervisory board structure pp.26-27 Gender ratio, Percentage of female workers in management positions, Percentage of female workers in executive management positions
405-2 Ratio of basic salary and remuneration of women to men
Non-discrimination
406-1 Incidents of discrimination and corrective actions taken
Freedom of Association and Collective Bargaining
407-1 Operations and suppliers in which the right to freedom of association and collective bargaining may be at risk
Child Labor
408-1 Operations and suppliers at significant risk for incidents of child labor CSR throughout Our Supply Chain > CSR Self-Assessment System
Forced or Compulsory Labor
409-1 Operations and suppliers at significant risk for incidents of forced or compulsory labor CSR throughout Our Supply Chain > CSR Self-Assessment System
Security Practices
410-1 Security personnel trained in human rights policies or procedures
Rights of Indigenous Peoples
411-1 Incidents of violations involving rights of indigenous peoples None
Human Rights Assessment
412-1 Operations that have been subject to human rights reviews or impact assessments Human Rights > Implementation of human rights due diligence
412-2 Employee training on human rights policies or procedures Human Rights > Fostering awareness of issues in daily business activities
412-3 Significant investment agreements and contracts that include human rights clauses or that underwent human rights screening
Local Communities
413-1 Operations with local community engagement, impact assessments, and development programs Creating Shared Value (CSV) > BOP Project
413-2 Operations with significant actual and potential negative impacts on local communities None
Supplier Social Assessment
414-1 New suppliers that were screened using social criteria CSR throughout Our Supply Chain > Critical suppliers selection process
CSR throughout Our Supply Chain > CSR Self-Assessment System
414-2 Negative social impacts in the supply chain and actions taken CSR throughout Our Supply Chain > CSR Self-Assessment System
Public Policy
415-1 Political contributions None
Customer Health and Safety
416-1 Assessment of the health and safety impacts of product and service categories Basic Policy for Product Safety Activities
Customer Satisfaction > The customer drives our approach to value creation
416-2 Incidents of non-compliance concerning the health and safety impacts of products and services Our Performance Against Major CSR Indicators > 3. Cases of serious accidents involving products
Marketing and Labeling
417-1 Requirements for product and service information and labeling Ricoh Sustainable Products Program
Products > Ricoh Sustainable Products Program
417-2 Incidents of non-compliance concerning product and service information and labeling
417-3 Incidents of non-compliance concerning marketing communications
Customer Privacy
418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data Our Performance Against Major CSR Indicators > 4. Number of serious incidents and accidents involving information security
Socioeconomic Compliance
419-1 Non-compliance with laws and regulations in the social and economic area Governance > Responding to incidents and accidents
Our Performance Against Major CSR Indicators: 5. Number of serious violations of law or incidents and accidents