End of support of Microsoft OS equipped on Ricoh products and services

Above products are properly equipped with Windows OS. Ricoh has provided security updates such as BIOS security update for vulnerabilities that are considered to be at risk. However, after the end of OS support date by Microsoft, such updates will not be provided.

Please upgrade target controllers to Windows 11 before October 14, 2025.^*

For the instruction of upgrading to Windows 11, please refer to Microsoft official announcement.

After the end of SW support date by Ricoh, Ricoh will no longer be able to accept inquiries.

Above products are properly equipped with Windows OS. Ricoh has provided security updates such as BIOS security update and device driver update for vulnerabilities that are considered to be at risk. However, after the end of OS support date by Microsoft, such updates will not be provided.

After the end of SW support date by Ricoh, Ricoh will no longer be able to accept inquiries.

Please note that target controllers cannot be upgraded to Windows 11 because their hardware specifications do not meet the requirements for Windows 11.

Ricoh suggests to replace the target controllers with the latest models. However, the replacement models may not be offered depending on sales locations. Please contact your sales representative for local availability.

Above products are properly equipped with Windows OS and provides whitelist security to offer product features. Ricoh has provided firmware updates for vulnerabilities that are considered to be at risk. However, after the end of OS support date by Microsoft, such firmware updates will not be provided.

Ricoh IWBs will be protected from malware by whitelist even after the end of OS support dates by Microsoft. However, for customers where Ricoh products are not allowed to be used by security reasons, please disconnect IWB product from the network or consider replacing with the latest products.

After the end of SW support date by Ricoh, Ricoh will no longer be able to accept inquiries.

Please note that Ricoh will continue to provide maintenance service under maintenance or support contract with customers.

Please contact sales representative for details.

Above products are properly equipped with Windows OS and provides whitelist security to offer product features. Ricoh have provided firmware updates for vulnerabilities that are considered to be at risk and to have customers to update, or technicians to update the program. However, after the end of OS support date by Microsoft, such firmware updates will not be provided.

Ricoh IWBs will be protected from malware by whitelist even after the end of OS support dates by Microsoft. However, for customers where Ricoh products are not allowed to be used by security reasons, please disconnect IWB product from the network or consider replacing with the latest products.

After the end of SW support date by Ricoh, Ricoh no longer accepts inquiries.

Please note that Ricoh will continue to provide maintenance service under maintenance or support contract with customers.

Please contact sales representative for details.

Ricoh UCS products listed below are equipped with Microsoft OS. End of Microsoft OS support dates vary with each operating system.

Please note that Ricoh will continue to provide maintenance service under maintenance or support contract with customers.

Even after the end of OS support date, Ricoh UCS products can be used safely for the following reasons:

1. As Ricoh UCS device do not open any listen ports for external access, there is no entry point for malware.

2. Ricoh UCS can communicate only with the Ricoh server with mutual authentication.

3. No threats were reported by third party vulnerability assessment.

4. Ricoh regularly perform tests on its server using a vulnerability scanning tool and no threats have been found.

5. In case a vulnerability is found in the software, Ricoh provide process to update countermeasure software via internet. However, after the end of OS support date, such OS patches will not be provided.

As stated above, Ricoh determine that security risk is relatively low at this point. However, if a critical vulnerability is discovered in the future, Ricoh may suspend the use of UCS service with RICOH Unified Communication service basic terms and conditions.

Ricoh UCS products listed below are equipped with Microsoft OS. Microsoft has announced end of OS support as described in the following table.

With the end of OS support, Ricoh will terminate support of the following application on the same date. P3500M firmware will not be updated thereafter, including OS patches.

Please note that Ricoh will continue to provide maintenance service under maintenance or support contract with customers.