RICOH Support Station | Global

What's RICOH Support Station?

Work from anywhere, get support anytime

The workforce is changing, and the office is no longer the only place to work.

Regardless of where you work, RICOH Support Station assists you in every step of the way in working with your RICOH printer.

Mobile and Smart- You can check the machine’s status, toner or ink levels, order supplies and use print or scan functions from your smart device.

Keep you connected to the right solution- You can directly access easy setup guide, product support of your machine from your smart device. RICOH Support Station navigates you how to solve troubles you might be facing.

Install RICOH Support Station on your smart device for free. It is available for iOS or Android.

Features

You can print photographs and documents stored on smart devices and in cloud storage.
This is convenient because the settings can be made with the smart device and the printing can be done directly by your printer.

After scanning paper documents on your printer, you can directly save the data on a smart device and in cloud storage so it can be viewed anytime and anywhere.

Initial setup

All you need to do for the setup is just to install RICOH Support Station. It will guide you through step by step from unboxing, loading paper and installing toner or ink cartridge for ready-to-use.

Configure your printer for network and register it on your home screen

RICOH Support Station provides a guidance on how to connect your printer to network.
Once the network settings are completed, you can register the machine and you are ready to check its status on the home screen.

Installing the Printer Driver

RICOH Support Station guides you to the exact place to download the printer driver to your PC. There is no need to spend time on searching.

RICOH Support Station can notify you on the home screen when it detects an error. If you need more help to solving troubles, you can directly access the FAQ or operating manual. There is no need to spend time on searching information.

Select your region to get the support you need

North America

Europe/Middle East/Africa

Asia Pacific

Latin America

Checking toner or ink levels

You can check how much toner or ink remains by color on the home screen.
When it is almost depleted, you will receive a short message which notifies a replacement toner or ink is required.

Easy ordering

The app guides you to access to online ordering system for replacement toner or ink.

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Availability varies by country.
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Pre-registration for online ordering system is required.

Specifications

		iOS Version	Android Version
General	OS and versions supported	iOS 14 or later	Android™ 8.0 or later
	Screen orientation supported	iPad: Vertical iPhone: Vertical	Android: Vertical
	Languages supported^*1	English, Spanish, French, German, Italian, Dutch, Japanese
	Wi-Fi™ connection	Supported
Printing/scanning with direct connection to storage (cloud, etc.)	Cloud storage service	Supported (Dropbox^2, Box^2, OneDrive^2, Google Drive^2)
Print function	Settings	Print copies, color/B&W, paper size, 2-sided, print page designation*3,
Print function	Content (document, photograph)	Image files: jpg, jpeg, png PDF files: PDF
Scan function	Settings	Saving location/destination, color/B&W, resolution, file type, read size, original sides, original orientation
Scan function	File type	Image files: jpg PDF files: PDF

*1

If the smart device is set to display a language other than those shown, English will be used.
*2

A separate cloud storage service contract is necessary.
*3

PDF files only.

Supported Model

Color Multifunction Products/Color Printer

M C240FW/P C200W
IJM C180F
M C320FW

B&W Multifunction Products/B&W Printer

SP 230DNw / SP 230SFNw

RICOH Support Station App is free and it can be downloaded from the following locations

RICOH Support Station for iPhone

Download directly from the App Store using your iPhone or iPad device.

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iTunes installation is necessary.

Download

RICOH Support Station for Android® based devices

Download directly from the Apps section on the Google Play™.

Download

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Apple, the Apple logo, iPhone, and iPod touch are registered trademarks of Apple Inc. in the United States and other countries. iPad is a trademark of Apple Inc.
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Google, the Google logo, Android, the Android logo, Google Play, and the Google Play logo are the trademarks or registered trademarks of Google Inc.
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Other company names and product names are, as a general rule, the trademarks or registered trademarks of their respective companies.