Leverage the power of people and digital technology to transform work for customers by connecting workers and workplaces
We have a global customer base of around 1.4 million companies and 4 million devices using our @Remote maintenance services, for which we have built a structure that enables us to deliver customized services and solutions that cater to customer challenges. As we provide direct sales, service, and support of devices to customers, the close bonds we have with our customers enable us to deliver necessary new services that benefit their customers. We can offer solid value that resolves customer issues by collaborating with partners.
Our 22 key production sites in Japan, Europe, the Americas, and elsewhere in Asia ensure a supply chain that meets regional requirements.
Edge device technological capabilities (image processing and optical technologies) and development and production capabilities that we have cultivated to date are key as a digital services company to deliver edge devices that convert customer work into data.
We are co-creating with business partners familiar with various industries such as universities, research institutes, and other companies and are promoting efficient research and technology development for solving social issues and collaboration for new value creation. We collaborate with our partners and provide highly effective value tailored to solving our customers' problems.
We use IT infrastructure and devices to enhance the functionality and quality of our products and services, and we also use our products and services internally for sales activities. One internal initiative is Digital Manufacturing (DM) at Ricoh Manufacturing (China) who is working on using data necessary for reforming manufacturing sites. The plant has introduced a wide range of digital technologies, including IoT technology, robotics, and automated equipment, to improve efficiency, resulting in an 11% reduction in indirect workforce and saving 4.5 billion yen per year. The know-how accumulated in-house, together with the results from introducing these technologies to our customers, has been invaluable.
Our 80,000 employees around the world understand the Ricoh Way (which encompasses the Spirit of Three Loves), and base daily decision-making on it. The Ricoh Group was an early adopter of teleworking and other new work practices. As an entity that has provided digital services that support worker creativity and transform diverse customer workplaces, even during the pandemic, we also deploy internal initiatives for new work practices. We maintain five business units and a Group headquarters to ensure that we are closer than ever to customers and accelerate new value creation and decision making.
We will use digital technology and data to provide a co-creation platform, which generates value by connecting RICOH Smart Integration (RSI) and customers. RSI connects workplaces, supports workers' creativity, produces new value, and fulfills our commitment to driving sustainability.