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GRI Guidelines

GRI Indicators Website etc.
Section: Strategy & Analysis
G4-1 a. Provide a statement from the most senior decision-maker of the organization (such as CEO, chair, or equivalent senior position) about the relevance of sustainability to the organization and the organization’s strategy for addressing sustainability. CEO Message for Sustainability
G4-2 a. Provide a description of key impacts, risks, and opportunities. Risk factors
Strategy -Risks and opportunities-
Materiality for the Ricoh Group
Section: Organizational Profile
G4-3 a. Report the name of the organization. Company data
G4-4 a. Report the primary brands, products, and services. The Ricoh Group Brands
Products & Services
G4-5 a. Report the location of the organization’s headquarters. About Ricoh; Company data
G4-6 a. Report the number of countries where the organization operates, and names of countries where either the organization has significant operations or that are specifically relevant to the sustainability topics covered in the report. About Ricoh; Global network
G4-7 a. Report the nature of ownership and legal form. About Ricoh; Company data
G4-8 a. Report the markets served (including geographic breakdown, sectors served, and types of customers and beneficiaries). About Ricoh; Business
G4-9 a. Report the scale of the organization. About Ricoh; Company data
G4-10 a. Report the total number of employees by employment contract and gender.
b. Report the total number of permanent employees by employment type and gender.
c. Report the total workforce by employees and supervised workers and by gender.
d. Report the total workforce by region and gender.
e. Report whether a substantial portion of the organization’s work is performed by workers who are legally recognized as self-employed, or by individuals other than employees or supervised workers, including employees and supervised employees of contractors.
f. Report any significant variations in employment numbers (such as seasonal variations in employment in the tourism or agricultural industries).
Our Performance Against Major CSR Indicators 13 Number of regular employees, 14 Gender ratio
G4-11 a. Report the percentage of total employees covered by collective bargaining agreements. -
G4-12 a. Describe the organization’s supply chain. Supply Chain Management
CSR throughout our Supply Chain
G4-13 a. Report any significant changes during the reporting period regarding the organization’s size, structure, ownership, or its supply chain. Ricoh Group Sustainability Report 2017 (P.2 Major orgnizational changes)
G4-14 a. Report whether and how the precautionary approach or principle is addressed by the organization. Ricoh Group Code of Conduct
Strategy -Overall Picture of Sustainable Environmental Management-
G4-15 a. List externally developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes or which it endorses. Concept of sustainability management: Commitment to society
G4-16 a. List memberships of associations (such as industry associations) and national or international advocacy organizations. Concept of sustainability management: Commitment to society
Section: Identified Material Aspects & Boundaries
G4-17 a. List all entities included in the organization’s consolidated financial statements or equivalent documents.
b. Report whether any entity included in the organization’s consolidated financial statements or equivalent documents is not covered by the report.
Company Data; Global Directory
G4-18 a. Explain the process for defining the report content and the Aspect Boundaries.
b. Explain how the organization has implemented the Reporting Principles for Defining Report Content.
Ricoh Group Sustainability Report 2017 (P.2 Policy on information disclosure)
G4-19 a. List all the material Aspects identified in the process for defining report content. Materiality for the Ricoh Group
G4-20 a. For each material Aspect, report the Aspect Boundary within the organization. -
G4-21 a. For each material Aspect, report the Aspect Boundary outside the organization. -
G4-22 a. Report the effect of any restatements of information provided in previous reports, and the reasons for such restatements. Securities Reports
G4-23 a. Report significant changes from previous reporting periods in the Scope and Aspect Boundaries. Ricoh Group Sustainability Report 2017 (P.2 Major orgnizational changes)
Section: Stakeholder Engagement
G4-24 a. Provide a list of stakeholder groups engaged by the organization. Collaboration with the Social Sector: Main collaborative partners
Concept of sustainability management: Commitment to society
G4-25 a. Report the basis for identification and selection of stakeholders with whom to engage. Collaboration with the Social Sector: Main collaborative partners
G4-26 a. Report the organization’s approach to stakeholder engagement, including frequency of engagement by type and by stakeholder group, and an indication of whether any of the engagement was undertaken specifically as part of the report preparation process. Collaboration with the Social Sector: Main collaborative partners
Concept of sustainability management: Dialogue with Experts
G4-27 a. Report key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting. Report the stakeholder groups that raised each of the key topics and concerns. Concept of sustainability management: Dialogue with Experts
Section: Report Profile
G4-28 a. Reporting period (such as fiscal or calendar year) for information provided. Ricoh Group Sustainability Report 2017 (P.2 Policy on information disclosure)
G4-29 a. Date of most recent previous report (if any). Ricoh Group Sustainability Report 2017 (P.2 Policy on information disclosure)
G4-30 a. Reporting cycle (such as annual, biennial). Ricoh publishes Sustaiability Report on yearly basis.
G4-31 a. Provide the contact point for questions regarding the report or its contents. Corporate Communiation Center; Contact
G4-32 a. Report the ‘in accordance’ option the organization has chosen.
b. Report the GRI Content Index for the chosen option (see tables below).
c. Report the reference to the External Assurance Report, if the report has been externally assured. GRI recommends the use of external assurance but it is not a requirement to be ‘in accordance’ with the Guidelines.
Ricoh Group Sustainability Report 2017 (P.2 Policy on information disclosure)
Our Performance Against Major CSR Indicators
G4-33 a. Report the organization’s policy and current practice with regard to seeking external assurance for the report.
b. If not included in the assurance report accompanying the sustainability report, report the scope and basis of any external assurance provided.
c. Report the relationship between the organization and the assurance providers.
d. Report whether the highest governance body or senior executives are involved in seeking assurance for the organization’s sustainability report.
Our Performance Against Major CSR Indicators
Section: Governance
G4-34 a. Report the governance structure of the organization, including committees of the highest governance body.
Identify any committees responsible for decision-making on economic, environmental and social impacts.
Governance; Corporate Governance
G4-35 a. Report the process for delegating authority for economic, environmental and social topics from the highest governance body to senior executives and other employees. Governance; Corporate Governance
G4-36 a. Report whether the organization has appointed an executive-level position or positions with responsibility for economic, environmental and social topics, and whether post holders report directly to the highest governance body. The Board; Executive Officers
G4-37 a. Report processes for consultation between stakeholders and the highest governance body on economic,
environmental and social topics. If consultation is delegated, describe to whom and any feedback processes to the highest governance body.
Concept of sustainability management; Dialogue with Experts
G4-38 a. Report the composition of the highest governance body and its committees. Governance; Corporate Governance
G4-39 a. Report whether the Chair of the highest governance body is also an executive officer (and, if so, his or her function within the organization’s management and the reasons for this arrangement). Ricoh Reforms its Corporate Governance System
G4-40 a. Report the nomination and selection processes for the highest governance body and its committees, and the criteria used for nominating and selecting highest governance body members. -
G4-41 a. Report processes for the highest governance body to ensure conflicts of interest are avoided and managed.
Report whether conflicts of interest are disclosed to stakeholders.
117th General Shareholders Meeting:P.7 Standards for Independence of Outside Directors
G4-42 a. Report the highest governance body’s and senior executives’ roles in the development, approval, and updating of the organization’s purpose, value or mission statements, strategies, policies, and goals related to economic, environmental and social impacts. CEO Message for Sustainability
Governance; Corporate Governance
G4-43 a. Report the measures taken to develop and enhance the highest governance body’s collective knowledge of economic, environmental and social topics. -
G4-44 a. Report the processes for evaluation of the highest governance body’s performance with respect to governance of economic, environmental and social topics. Report whether such evaluation is independent or not, and its frequency. Report whether such evaluation is a self-assessment.
b. Report actions taken in response to evaluation of the highest governance body’s performance with respect to governance of economic, environmental and social topics, including, as a minimum, changes in membership and organizational practice.
Summary of the Effectiveness of the Board of Directors
G4-45 a. Report the highest governance body’s role in the identification and management of economic,
environmental and social impacts, risks, and opportunities. Include the highest governance body’s role in the implementation of due diligence processes.
b. Report whether stakeholder consultation is used to support the highest governance body’s identification and management of economic, environmental and social impacts, risks, and opportunities.
Governance; Determining and reviewing managerial risk
G4-46 a. Report the highest governance body’s role in reviewing the effectiveness of the organization’s risk management processes for economic, environmental and social topics. Governance; Risk Management
Concept of sustainability management: Dialogue with Experts
G4-47 a. Report the frequency of the highest governance body’s review of economic, environmental and social impacts, risks, and opportunities. Governance; Determining and reviewing managerial risk
G4-48 a. Report the highest committee or position that formally reviews and approves the organization’s sustainability report and ensures that all material Aspects are covered. -
G4-49 a. Report the process for communicating critical concerns to the highest governance body. Governance; Risk Management
G4-50 a. Report the nature and total number of critical concerns that were communicated to the highest governance body and the mechanism(s) used to address and resolve them. Governance; Risk Management
G4-51 a. Report the remuneration policies for the highest governance body and senior executives.
b. Report how performance criteria in the remuneration policy relate to the highest governance body's and senior executives' economic, environmental and social objectives.
Executive compensation
G4-52 a. Report the process for determining remuneration. Report whether remuneration consultants are involved in determining remuneration and whether they are independent of management. Report any other relationships which the remuneration consultants have with the organization. Compensation Commitee
G4-53 a. Report how stakeholders’ views are sought and taken into account regarding remuneration, including the results of votes on remuneration policies and proposals, if applicable. -
G4-54 a. Report the ratio of the annual total compensation for the organization’s highest-paid individual in each country of significant operations to the median annual total compensation for all employees (excluding the highest-paid individual) in the same country. -
G4-55 a. Report the ratio of percentage increase in annual total compensation for the organization’s highest-paid individual in each country of significant operations to the median percentage increase in annual total compensation for all employees (excluding the highest-paid individual) in the same country. -
Section: Ethics & Integrity
G4-56 a. Describe the organization’s values, principles, standards and norms of behavior such as codes of conduct and codes of ethics. Ricoh Group Code of Conduct
G4-57 a. Report the internal and external mechanisms for seeking advice on ethical and lawful behavior, and matters related to organizational integrity, such as helplines or advice lines. Governance : Whistle-blowing system
G4-58 a. Report the internal and external mechanisms for reporting concerns about unethical or unlawful behavior, and matters related to organizational integrity, such as escalation through line management,
whistleblowing mechanisms or hotlines.
Governance : Whistle-blowing system
Specific Disclosures  
Category: Economic
Economic Performance  
G4-EC1 Economic value Social Contribution Activities and Achievements
Ricoh Group Sustainability Report 2017(P.60 Ricoh Group Consolidated financial results)
G4-EC2 Climate change risks Strategy:Risks and opportunities
G4-EC3 Benefit plan coverage -
G4-EC4 Financial assistance from the government -
Market Presence  
G4-EC5 Ratio of entry level wage to local minimum wage -
G4-EC6 Proportion of senior management hired from the local community Our Performance Against Major CSR Indicators 22 Percentage of locally hired presidents
Indirect Economic Impacts  
G4-EC7 Infrastructure investments Social Contribution Activities and Achievements
G4-EC8 Indirect economic impacts Collaboration with the Social Sector; Main collaborative partners
Social Contribution Activities and Achievements
Procurement Practices  
G4-EC9 Local suppliers -
Category: Environmental
Materials  
G4-EN1 Materials used by weight or volume Sustainable environmental management indicators -Eco Balance
G4-EN2 Percentage of materials used that are recycled input materials Sustainable environmental management indicators -Eco Balance
Energy  
G4-EN3 Energy consumption within the organization Environmental data:Performance data :Energy Conservation / Prevention of Global Warming: Energy consumption
G4-EN4 Energy consumption outside of the organization -
G4-EN5 Energy intensity Environmental data:Performance data
G4-EN6 Reduction of energy consumption -
G4-EN7 Reductions in energy requirements of products and services -
Water  
G4-EN8 Total water withdrawal by source -
G4-EN9 Water sources significantly affected by withdrawal of water -
G4-EN10 Percentage and total volume of water recycled and reused Environmental data:Performance data :Resource Conservation / Recycling: Water
Biodiversity  
G4-EN11 Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas -
G4-EN12 Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas Conservation of Biodiversity:Map of Corporate Activities and Biodiversity (Recycled multifunctional digital copiers)
G4-EN13 Habitats protected or restored Biodiversity:Social Responsibility Activities –Forest Ecosystem Conservation Projects–
G4-EN14 Total number of iucn red list species and national conservation list species with habitats in areas affected by operations, by level of extinction risk -
Emissions  
G4-EN15 Direct greenhouse gas (ghg) emissions (scope 1) Environmental data:Performance data -Energy Conservation / Prevention of Global Warming-: Greenhouse gas emissions
G4-EN16 Energy indirect greenhouse gas (ghg) emissions (scope 2) Environmental data:Performance data -Energy Conservation / Prevention of Global Warming-: Greenhouse gas emissions
G4-EN17 Other indirect greenhouse gas (ghg) emissions (scope 3) Environmental data - Scope 3 GHG emissions
G4-EN18 Greenhouse gas (ghg) emissions intensity Environmental data:Performance data -Energy Conservation / Prevention of Global Warming-: Greenhouse gas emissions
G4-EN19 Reduction of greenhouse gas (ghg) emissions -
G4-EN20 Emissions of ozone-depleting substances (ods) Environmental data:Performance data -Energy Conservation / Prevention of Global Warming-: Greenhouse gas emissions
G4-EN21 NOx, SOx, and other significant air emissions Environmental data:Performance data -Pollution Prevention-
Effluents & Waste  
G4-EN22 Total water discharge by quality and destination Environmental data:Performance data :Resource Conservation / Recycling: Water
G4-EN23 Total weight of waste by type and disposal method Environmental data:Performance data -Resource Conservation / Recycling-: Wastes
G4-EN24 Total number and volume of significant spills Our Performance Against Major CSR Indicators : 5.Number of serious violations of law or incidents and accidents
Survey Results of Underground Water Pollution
G4-EN25 Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the basel convention2 annex i, ii, iii, and viii, and percentage of transported waste shipped internationally -
G4-EN26 Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the organization’s discharges of water and runoff -
Products & Services  
G4-EN27 Extent of impact mitigation of environmental impacts of products and services Sustainable environmental management indicators -Evaluation of Contribution-
G4-EN28 Percentage of products sold and their packaging materials that are reclaimed by category -
Compliance  
G4-EN29 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations Environmental Management System:Risk management (Table) Penalties and fines concerning the environment (Ricoh Group)
Transport  
G4-EN30 Significant environmental impacts of transporting products and other goods and materials for the organization’s operations, and transporting members of the workforce Sustainable environmental management indicators -Eco Balance
Environmental data - Scope 3 GHG emissions
Environmental Investments  
G4-EN31 Total environmental protection expenditures and investments by type -
Supplier Environmental  
G4-EN32 Percentage of new suppliers that were screened using environmental criteria CSR throughout Our Supply Chain:(Table)CSR Self-Assessment Targets and Achievements
Green Procurement
G4-EN33 Significant actual and potential negative environmental impacts in the supply chain and actions taken CSR throughout Our Supply Chain:(Table)CSR Self-Assessment Targets and Achievements
Green Procurement
Environmental Grievance Mechanisms  
G4-EN34 Number of grievances about environmental impacts filed, addressed, and resolved through formal grievance mechanisms -
Category: Social
Sub-category: Labor Practices & Decent Work
Employment  
G4-LA1 Total Number and Rates of New Employee Hires and Employee Turnover by Age Group, Gender and Region Our Performance Against Major CSR Indicators
G4-LA2 Benefits provided to Full-Time Employees that are not provided to Temporary or Part-Time Employees, by Significant Locations of Operation Various Systems for Supporting a Healthy Work-Life Balance:Overview of various systems aimed at supporting employees juggling work and family life (promotion of a healthy work-life balance)
G4-LA3 Return to work and retention rates after parental leave, by gender Diversity and Work-Life Management:Workforce Diversity and Work-Life Management
Labor/ Management Relations  
G4-LA4 Minimum Notice Periods regarding Operational Changes, including whether these are specified in Collective Agreements -
Occupational Health & Safety  
G4-LA5 Percentage of Total Workforce Represented in Formal Joint Management–Worker Health and Safety Committees that help Monitor and Advise on Occupational Health and Safety Programs -
G4-LA6 Type of Injury and Rates of Injury, Occupational Diseases, Lost Days, and Absenteeism, and Total Number of Work-Related Fatalities, by Region and by Gender Occupational Safety and Health:Enhancing safety management
G4-LA7 Workers with High Incidence or High Risk of Diseases related to Their Occupation -
G4-LA8 Health and Safety Topics covered in Formal Agreements with Trade Unions -
Training & Education  
G4-LA9 Average Hours of Training per Year per Employee by Gender, and by Employee Category -
G4-LA10 Programs for Skills Management and Lifelong Learning that support the Continued Employability of Employees and assist them in Managing Career Endings Diversity and Work-Life Management
G4-LA11 Percentage of Employees receiving Regular Performance and Career Development Reviews, by Gender and by Employee Category -
Diversity  
G4-LA12 Composition of Governance Bodies and Breakdown of Employees per Employee Category according to Gender, Age Group, Minority Group Membership, and Other Indicators of Diversity Our Performance Against Major CSR Indicators: #13 to #18
Equal Pay for Women & Men  
G4-LA13 Ratio of Basic Salary and Remuneration of Women to Men by Employee Category, by Significant Locations of Operation -
Supplier Assessment for Labor Practices  
G4-LA14 Percentage of New Suppliers that were screened using Labor Practices Criteria CSR throughout Our Supply Chain:Supplier CSR Procurement Self-Assessment System
G4-LA15 Significant Actual and Potential Negative Impacts for Labor Practices in the Supply Chain and Actions Taken CSR throughout Our Supply Chain:Supplier CSR Procurement Self-Assessment System
Labor Practices Grievance Mechanisms  
G4-LA16 Number of Grievances about Labor Practices Filed, Addressed, and Resolved through Formal Grievance Mechanisms -
Sub-category: Human Rights
Human Rights Investments  
G4-HR1 Total Number and Percentage of Significant Investment Agreements and Contracts that include Human Rights Clauses or that underwent Human Rights Screening -
G4-HR2 Total Hours of Employee Training on Human Rights Policies or Procedures concerning Aspects of Human Rights that are relevant to Operations, including the Percentage of Employees Trained Human Rights:Results of the human rights e-learning program for affiliated companies in Japan
Non-discrimination  
G4-HR3 Total Number of Incidents of Discrimination and Corrective Actions Taken -
Freedom of Association  
G4-HR4 Operations and Suppliers identified in which the Right to exercise Freedom of Association and Collective Bargaining may be violated or at Significant Risk, and Measures taken to support these Rights -
Child Labor  
G4-HR5 Operations and Suppliers identified as having Significant Risk for Incidents of Child Labor, and Measures taken to contribute to the Effective Abolition of Child Labor CSR throughout Our Supply Chain:Supplier CSR Procurement Self-Assessment System
Forced or Compulsory Labor  
G4-HR6 Operations and Suppliers identified as having Significant Risk for Incidents of Forced or Compulsory Labor, and Measures to contribute to the Elimination of all Forms of Forced or Compulsory Labor CSR throughout Our Supply Chain:Supplier CSR Procurement Self-Assessment System
Security Practices  
G4-HR7 Percentage of Security Personnel trained in the Organization’s Human Rights Policies or Procedures that are relevant to Operations -
Indigenous Rights  
G4-HR8 Total Number of Incidents of Violations involving Rights of Indigenous Peoples and Actions Taken -
Human Rights Assessments  
G4-HR9 Total Number and Percentage of Operations that have been subject to Human Rights Reviews or Impact Assessments -
Supplier Human Rights Assessments  
G4-HR10 Percentage of New Suppliers that were screened using Human Rights Criteria -
G4-HR11 Significant Actual and Potential Negative Human Rights Impacts in the Supply Chain and Actions Taken CSR throughout Our Supply Chain:Supplier CSR Procurement Self-Assessment System
Human Rights Grievance Mechanisms  
G4-HR12 Number of Grievances about Human Rights Impacts Filed, Addressed, and Resolved through Formal Grievance Mechanisms -
Sub-category: Society
Local Communities  
G4-SO1 Percentage of Operations with Implemented Local Community Engagement, Impact Assessments, and Development Programs -
G4-SO2 Operations with Significant Actual and Potential Negative Impacts on Local Communities -
Anti-corruption  
G4-SO3 Total Number and Percentage of Operations Assessed for Risks related to Corruption and The Significant Risks Identified -
G4-SO4 Communication and Training on Anti-Corruption Policies and Procedures Goverance: Bribery Prevention
G4-SO5 Confirmed Incidents of Corruption and Actions Taken -
Public Policy  
G4-SO6 Total Value of Political Contributions by Country and Recipient/Beneficiary We confirmed there was no political contributions made by our group companies in FY ending 2017/3 as a result of group internal survey.
Anti-competitive Behavior  
G4-SO7 Total Number of Legal Actions for Anti-Competitive Behavior, Anti-Trust, and Monopoly Practices and Their Outcomes There was no (0) legal incident or violation within Ricoh group in FY ending 2017/3.
Compliance  
G4-SO8 Monetary Value of Significant Fines and Total Number of Non-Monetary Sanctions for Non-Compliance with Laws and Regulations There was no (0) legal incident or violation within Ricoh group in FY ending 2017/3.
Supplier Assessment for Impacts on Society  
G4-SO9 Percentage of New Suppliers that were screened using Criteria for Impacts on Society CSR throughout Our Supply Chain: Supplier CSR Procurement Self-Assessment System
G4-SO10 Significant Actual and Potential Negative Impacts on Society in the Supply Chain and Actions Taken CSR throughout Our Supply Chain: Supplier CSR Procurement Self-Assessment System
Grievance Mechanisms for Impacts on Society  
G4-SO11 Number of Grievances about Impacts on Society Filed, Addressed, and Resolved through Formal Grievance Mechanisms -
Sub-category: Product Responsibility
Customer Health & Safety  
G4-PR1 Percentage of Significant Product and Service Categories for Which Health and Safety Impacts are assessed for Improvement Basic Policy for Product Safety Activities
G4-PR2 Total Number of Incidents of Non-Compliance with Regulations and Voluntary Codes concerning the Health and Safety Impacts of Products and Services during their Life Cycle, by Type of Outcomes Our Performance Against Major CSR Indicators: 3. Cases of serious accidents involving products
Product & Service Labeling  
G4-PR3 Type of Product and Service Information Required by the Organization’s Procedures for Product and Service Information and Labeling, and Percentage of Significant Product and Service Categories subject to Such Information Requirements Ricoh Sustainable Products Program
G4-PR4 Total Number of Incidents of Non-Compliance with Regulations and Voluntary Codes concerning Product and Service Information and Labeling, by Type of Outcomes Our Performance Against Major CSR Indicators: 3. Cases of serious accidents involving products
G4-PR5 Results of Surveys measuring Customer Satisfaction Japanese Only
Marketing & Communications  
G4-PR6 Sale of banned or disputed products -
G4-PR7 Total Number of Incidents of Non-Compliance with Regulations and Voluntary Codes concerning Marketing Communications, including Advertising, Promotion, and Sponsorship, by Type of Outcomes Our Performance Against Major CSR Indicators: 5. Cases of serious accidents involving products
Customer Privacy  
G4-PR8 Total Number of Substantiated Complaints regarding Breaches of Customer Privacy and Losses of Customer Data Our Performance Against Major CSR Indicators: 4. Number of serious incidents and accidents involving information security
Product Compliance  
G4-PR9 Monetary Value of Significant Fines for Non-Compliance with Laws and Regulations concerning the Provision and Use of Products and Services Our Performance Against Major CSR Indicators: 5. Cases of serious accidents involving products

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