For example, meters/counters of network-connected MFP and printers are read automatically. Previously, tasks associated with collecting and reporting meters/counters such as the customer checking the meter/counter, then filling out a postcard or making a call, are no longer necessary.
Besides the total pages printed by each printer, the service reports detailed device usage information, such as usage of each page size, double-sided printing rate, color/monochrome breakdown, and usage in each mode (copier, printer etc.).
Periodic monitoring of each device on the network keeps track of the connection status and usage of each device.
That information can be employed in the user's device management, and we can also provide the user with proposals on how to use the devices, based on the environment in which they operate.
A device's self-diagnostic data is automatically forwarded to the Data Center in the event of a breakdown or other problem.
The service provider receiving the information can take immediate and appropriate action, making rapid CE or Service Technician arrangements to simplify the process of requesting a repair, and minimizing device downtime.