News Release

 

Ricoh and Microsoft Partner in Cloud Business
Combining Microsoft's cloud services with Ricoh's nationwide sales and support
structure to drive enterprise IT deployment and utilization

Ricoh Co., Ltd. (head office: Chuo-ku, Tokyo; CEO, President and Representative Director: Shiro Kondo), Ricoh Japan Corporation (head office: Chuo-ku, Tokyo; CEO, President and Representative Director: Kenji Hatanaka) and affiliated sales companies in Japan (hereinafter referred to as the Ricoh Group) and Microsoft Co., Ltd. (head office: Shibuya-ku, Tokyo; President and CEO: Yasuyuki Higuchi) have announced that they will partner in cloud business.

Overview of Partnership

1.Joint development and provision of solutions by the Ricoh Group and Microsoft
  The two companies will offer solutions that combine Microsoft's cloud services for the enterprise including Exchange Online, SharePoint Online and etc., with Ricoh's helpdesk, deployment support and other services. They will also combine these services with Ricoh's NETBegin BB Pack Select, an information system integration and maintenance service for small and midsized businesses used to date by 90,000 companies in Japan, to generate synergy with the aim of gaining 200,000 users nationwide over the coming three years.

2.Training of human resources for cloud service rollout
  With respect to its rollout of cloud services, the Ricoh Group will apply its well-developed on-site information system sales and support structure to the development of cloud business. To this end, Microsoft will provide training to 11,700 sales personnel and engineers of the Ricoh Group around Japan to enhance their understanding of relevant products and technology.

3.Joint marketing, sales and support
  Microsoft will leverage Smart Business Center, its general information website for small and midsized businesses, to disseminate information, hold seminars and otherwise further strengthen its collaboration with the Ricoh Group to implement sales promotion activities, sales and customer support.

 

Ricoh Japan plans to leverage this partnership to double its sales of Microsoft products in Japan to \20 billion within the coming three years. Ricoh too will further accelerate the global rollout of all of its IT services through applying the achievements and success stories of its partnership with Microsoft in Japan to its global business. Microsoft will continue to work with the Ricoh Group to promote the deployment and utilization of IT by businesses.

Partnership Background

As a leading Microsoft Large Account Reseller (LAR) and Microsoft product solutions partner in Japan, the Ricoh Group has long provided Microsoft products to a wide range of customers from small to large enterprises. Ricoh currently sells over \10 billion worth of Microsoft licenses annually through a well-developed sales and support structure manned by approximately 7,700 sales personnel and 4,000 engineers stationed in 310 sites (including group companies) that provide the same high quality customer services throughout Japan. Ricoh has also been looking into the possibilities for applying the strengths and expertise that it has built up over the years to the handling of Microsoft's cloud-related offerings.

Microsoft for its part has long sought to drive the further take-up of its Microsoft Online Services through cooperating with partners equipped with rich sales and support capabilities for serving customers nationwide.

The two companies decided to work together in the cloud business because they felt that combining Microsoft's products and technological capabilities with the Ricoh Group's sales and support networks will enable delivery of cost reductions, shorter deployment time and other cloud service strengths backed up by a structure for providing the same high quality support as for on-site systems.

Related Subject   Business

 

| About Ricoh |
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in about 200 countries and regions. In the financial year ending March 2013, Ricoh Group had worldwide sales of 1,924 billion yen (approx. 20 billion USD).
The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives.
Under its corporate tagline, imagine. change. Ricoh helps companies transform the way they work and harness the collective imagination of their employees.
For further information, please visit www.ricoh.com/about/

Information in the news releases is true and accurate at the time of publication.
Manufacture, sales, price and specifications of products may be subject to change.

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