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Effects of disabling SMBv1: Multifunction Printers and Laser Printers

Published: July 27, 2017
Updated: October 4, 2017
Ricoh Company, Ltd.

In response to the recent WannaCry attack, the guidance from Microsoft is to apply a security patch on PCs and, as an additional countermeasure, to disable SMBv1 on PCs and servers.

Multifunction Printers and Laser Printers manufactured by Ricoh are not affected by the WannaCry attack. Please refer to our announcement Impact of “WannaCry” ransomware on Ricoh products.
However, if SMBv1 is disabled on PCs or servers, it will prevent some products from being able to transmit data using SMB.

Products affected when SMBv1 is disabled

Please refer to the following for a list of products which will be affected when SMBv1 is disabled.
List of Multifunction Printers and supported SMB versions

Functions affected when SMBv1 is disabled

The following functions will no longer be able to operate via SMB when SMBv1 is disabled.

  1. 1. Scan to Folder
  2. 2. Fax Folder Transmission (SMB only)
  3. 3. Fax Forwarding (SMB only)
  4. 4. Windows authentication
  5. 5. SMB printing
Suggested alternatives when SMBv1 is disabled

If SMBv1 is disabled, the following alternatives can be used.
1) Scan to Folder
   - Scan to FTP
   - Scan to E-mail
   - Store the file to a Document Server and then retrieve it via Web Image Monitor
   - Scan to URL
   - Scan to Media
2) Fax Folder Transmission (SMB only)
   -Store received faxes in the Document Server
   -Stored faxes can be retrieved via Web Image Monitor
3) Fax Forwarding (SMB only)
   -When faxing, enable “Send and Store” to save a copy in the Document Server
4) Windows authentication
   - Use LDAP authentication
5) SMB printing
   - Change OS settings to use a different printing method like DIPRINT (port9100), LPR, or IPP

SMBv2/SMBv3 support

In response to the current situation, Ricoh is now preparing a firmware update which will enable support for newer versions of the SMB protocol (SMBv2/v3) for some multifunction products. The table below shows the supported SMB protocol versions for each product and the plan for SMBv2/v3 support.

Supported versions of the SMB protocol for multifunction products (as of October 4, 2017)
Product Name Current SMB
supported version
Planning SMBv2/v3 support
SMBv1 SMBv2 SMBv3
MP C2004ex/C2504ex/
C3004ex/C3504ex/
C4504ex/C5504ex/C6004ex
Yes Yes (*) Yes (*) (*) Available via firmware update
MP C2004/C2504/C3004/
C3504/C4504/C5504/C6004
Yes Yes (*) Yes (*) (*) Available via firmware update
MP C2003SP/C2503SP/
C2003ZSP/C2503ZSP/
C3003SP/C3503SP/
C3003ZSP/C3503ZSP/
C4503SP/C5503SP/
C6003SP/C4503ASP/
C5503ASP/C4503ZSP/
C5503ZSP/C6003ZSP/
C4503AZSP/C5503AZSP
C2011SP
Yes Yes (*) Yes (*) (*) Available via firmware update
MP 2554/3054/3554/
4054/5054/6054
Yes Yes (*) Yes (*) (*) Available via firmware update
MP 2555/3055/3555/
4055/5055/6055
Yes Yes (*) Yes (*) (*) Available via firmware update
MP 6503SP/7503SP/9003SP Yes Yes (*) Yes (*) (*) Available via firmware update
MP 2553SP/3053/3053SP/3353/
3353SP/2553ZSP/3053ZSP/3353ZSP
Yes Yes (*) Yes (*) (*) Available via firmware update
MP C8002/C6502 Yes Yes (*) Yes (*) (*) Available via firmware update
Pro C5100S/Pro C5110S Yes Yes (*) Yes (*) (*) Available via firmware update
MP C8003/C6503 Yes Yes (*) Yes (*) (*) Available via firmware update
Pro C5200S/Pro C5210S Yes Yes (*) Yes (*) (*) Available via firmware update
MP C307SP/C307SPF/
C407SP/C407SPF
Yes Yes (*) Yes (*) (*) Available via firmware update
MP C306ZSP/C306ZSPF/
C406ZSP/C406ZSPF
Yes Yes (*) Yes (*) (*) Available via firmware update
SP 4510SF Yes Yes (*) Yes (*) (*) Available via firmware update
MP 402SPF Yes Yes (*) Yes (*) (*) Available via firmware update
MP 501SPF/MP 601SPF Yes Yes (*) Yes (*) (*) Available via firmware update
MP 305+SP/MP 305+SPF Yes Yes (*) Yes (*) (*) Available via firmware update
MP W7100SP/W8140SP Yes Yes (*) Yes (*) (*) Available via firmware update
MP CW2201SP Yes Yes (*) Yes (*) (*) Available via firmware update
MP C401SP/C401SRSP Yes Yes (*) Yes (*) (*) Available via firmware update
MP 2001SP/2501SP Yes Yes (*) Yes (*) (*) Available via firmware update
Pro 8100S/8110S/8120S Yes Yes (*) Yes (*) (*) Available via firmware update
Pro 8200S/8210S/8220S Yes Yes (*) Yes (*) (*) Available via firmware update
Pro C7100S/C7110S Yes Yes (*) Yes (*) (*) Available via firmware update
Aficio MP 301SP/301SPF Yes Yes (*) Yes (*) (*) Available via firmware update
Aficio SP C220S/C221SF/C222SF Yes Yes No SMB functions can operate normally via SMBv2.
There is no plan at this time to add SMBv3 support.
Aficio SP C231SF/C232SF Yes Yes No
Aficio SP C240SF/C242SF Yes Yes No
SP C250SF/C252SF Yes Yes No
Aficio SP 3400SF/3410SF Yes Yes No
Aficio SP 3500SF/3510SF Yes Yes No
SP 221S/SP 220SNw
SP 221SNw/SP 221SF
SP 220SFNw/SP 221SFNw
Yes Yes No
SP 320SN/SP 320SFN/
SP 325SNw/SP 325SFNw
Yes Yes No

Even after applying the firmware update, Windows authentication and SMB printing will not be available when SMB v1.0 is disabled.
For other products not listed in the above table, only SMB v1.0 is supported. For these products, please use the suggested alternatives from this document.