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Basic Policy on Quality

The Ricoh Group will always remain trustworthy and attractive for customers.
RICOH Quality consistently delights and inspires customers, thus retaining their loyalty.
This Quality results from processes to provide products and services and co-create value.

Co-create value

To find a common point of understanding between Ricoh and the customer, we must bring the customer into the process of creating products and services as well as help them discover effective ways of using them.

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