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Ricoh provides firmware for the following models with the countermeasure.

Please download the firmware from the linked web site and apply it.

Model Name New Firmware Version
P 310/311 Ver.2.02 https://support.ricoh.com/bb/html/dr_ut_e/re2/model/p310/p310.htm?lang=en
M 320/320FB/320F Ver.2.02 https://seres.isd.ricoh.co.jp/bb/test_html/dr_ut_e/re1/model/m320/m320.htm
M C2000 Ver.2.03 https://support.ricoh.com/bb/html/dr_ut_e/apc/model/mc2000/mc2000.htm
P C300W/C301W Ver.1.14 https://support.ricoh.com/bb/html/dr_ut_e/re2/model/pc300w/pc300w.htm
M C250FWB/C250FW Ver.1.14 https://support.ricoh.com/bb/html/dr_ut_e/apc/model/mc250fwb/mc250fwb.htm
M 2700/2701 Ver.1.09 https://support.ricoh.com/bb/html/dr_ut_e/apc/model/m2700/m2700.htm
SP 330DN Ver.1.16 https://support.ricoh.com/bb/html/dr_ut_e/re1/model/sp330dn/sp330dn.htm
SP 3710DN Ver.1.16 https://support.ricoh.com/bb/html/dr_ut_e/apc/model/sp3710dn/sp3710dn.htm
SP 330SN Ver.1.16 https://support.ricoh.com/bb/html/dr_ut_e/re1/model/sp330sn/sp330sn.htm
SP 330SFN Ver.1.16 https://support.ricoh.com/bb/html/dr_ut_e/apc/model/sp330sn/sp330sn.htm
SP 3710SF Ver.1.16 https://support.ricoh.com/bb/html/dr_ut_e/re1/model/sp3710sf/sp3710sf.htm
SP C260DNw Ver.1.16 https://support.ricoh.com/bb/html/dr_ut_e/re1/model/spc260dnw/spc260dnw.htm
SP C262DNw Ver.1.17 https://support.ricoh.com/bb/html/dr_ut_e/re2/model/spc262dnw/spc262dnw.htm
SP C261DNw Ver.1.17 https://support.ricoh.com/bb/html/dr_ut_e/re1/model/spc261dnw/spc261dnw.htm
SP C260SFNw Ver.1.20 https://support.ricoh.com/bb/html/dr_ut_e/re2/model/spc260sfnw/spc260sfnw.htm
SP C262SFNw Ver.1.22 https://support.ricoh.com/bb/html/dr_ut_e/re1/model/spc262sfnw/spc262sfnw.htm
SP C261SFNw Ver.1.22 https://support.ricoh.com/bb/html/dr_ut_e/re1/model/spc261sfnw/spc261sfnw.htm
SP C250DN/C252DN Ver.1.12 https://support.ricoh.com/bb/html/dr_ut_e/re2/model/spc250dn/spc250dn.htm
SP C250SF/C252SF Ver.1.18 https://support.ricoh.com/bb/html/dr_ut_e/re2/model/spc250sf/spc250sf.htm

The following products are affected by this vulnerability Please follow the workaround until the firmware with the countermeasure is released.

Affected models

Color Multifunction Printers

  • M C2000
  • M C250FWB/C250FW
  • SP C260SFNw/C262SFNw/C261SFNw
  • SP C250SF/C252SF

Color Laser printer

  • P C300W/C301W
  • SP C260DNw/C262DNw/C261DNw
  • SP C250DN/C252DN

Black & White Multifunction Printers

  • M 320/320FB/320F
  • M 2700/2701
  • SP 330SN/330SFN/3710SF
  • SP 220SNw/221SNw/220SFNw/221SFNw/277SNwX/277SFNwX
  • SP 325SNw/325SFNw/377SNwX/377SFNwX
  • SP 212SFNw/212SFw/212SNw/212SUw/213SFNw/213SFw/213SNw/213SUw
  • SP 311SFNw/310SFNw/312SFNw

Black & White Laser Printers

  • P 310/311
  • SP 330DN/3710DN
  • SP 220Nw/221Nw/277NwX
  • SP 325DNw/377DNwX
  • SP 212Nw/212w/213Nw/213w
  • SP 311DNw/310DNw/312DNw