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End of support of Microsoft OS equipped on Ricoh products and services
October, 2023 Update
Dear valued customers,
Thank you for using Ricoh products and services. This is a notification for the end of support of Microsoft OS equipped on Ricoh products.
1. Target model and end of support date
| Model Name | OS | End of OS Support Date |
|---|---|---|
| RICOH Interactive Whiteboard Controller OP-5 Type2 | Windows 10 Professional | October 14, 2025 |
* RICOH Interactive Whiteboard Controller OP-5 Type2 can be used with following IWBs.
| Model Name |
|---|
| RICOH Interactive Whiteboard A6500 |
| RICOH Interactive Whiteboard A7500 |
| RICOH Interactive Whiteboard A8600 |
2. Notice
Above products are properly equipped with Windows OS. Ricoh has provided security updates for vulnerabilities that are considered to be at risk. However, after the end of OS support date, such updates will not be provided.
Please upgrade target controllers to Windows 11 before October 14, 2025.*
For the instruction of upgrading to Windows 11, please refer to Microsoft official announcement.
*Hardware support and service parts are provided based on the OS version the customer originally purchased.
1. Target model and end of support date
| Model Name | OS | End of OS Support Date |
|---|---|---|
| RICOH Interactive Whiteboard Controller OP-5 | Windows 10 Professional | October 14, 2025 |
| RICOH Interactive Whiteboard Controller OP-10 | Windows 10 Professional | October 14, 2025 |
* RICOH Interactive Whiteboard Controller OP-5/OP-10 can be used with following IWBs.
| Model Name |
|---|
| RICOH Interactive Whiteboard D8400 |
| RICOH Interactive Whiteboard D5520 |
| RICOH Interactive Whiteboard D6510 |
| RICOH Interactive Whiteboard D7500 |
| RICOH Interactive Whiteboard D3210 |
| RICOH Interactive Whiteboard D8600 |
| RICOH Interactive Whiteboard D5530 |
| RICOH Interactive Whiteboard D6520 |
| RICOH Interactive Whiteboard D7510 |
2. Notice
Above products are properly equipped with Windows OS. Ricoh has provided security updates for vulnerabilities that are considered to be at risk. However, after the end of OS support date, such updates will not be provided.
Please note that target controllers cannot be upgraded to Windows 11 because their hardware specifications do not meet the requirements for Windows 11.
Ricoh suggests to replace the target controllers with the latest models. However, the replacement models may not be offered depending on sales locations. Please contact your sales representative for local availability.
1. Target model and end of support date
| Model Name | Embedded OS | End of OS Support Date |
|---|---|---|
| RICOH Interactive Whiteboard D2200 | Windows Embedded Standard 8 | July 11, 2023 |
| RICOH Interactive Whiteboard Controller Type1 | Windows Embedded Standard 8 | July 11, 2023 |
* RICOH Interactive Whiteboard Controller Type1 can be used with following IWBs.
| Model Name |
|---|
| RICOH Interactive Whiteboard D5520 |
| RICOH Interactive Whiteboard D6500 |
| RICOH Interactive Whiteboard D6510 |
| RICOH Interactive Whiteboard D7500 |
| RICOH Interactive Whiteboard D8400 |
2. Notice
Above products are properly equipped with Windows OS and provides whitelist security to offer product features.
Ricoh has provided firmware updates for vulnerabilities that are considered to be at risk. However, after the end of OS support date, such firmware updates will not be provided.
Ricoh IWBs will be protected from malware by whitelist even after the end of OS support dates. However, for customers where Ricoh products are not allowed to be used by security reasons, please disconnect IWB product from the network or consider replacing with the latest products.
Please note that Ricoh will continue to provide maintenance service under maintenance or support contract with customers.
Please contact sales representative for details.
3. Alternative controller and display for replacement
There is the alternative controller as of August 2023.
| Model Name |
|---|
| RICOH Interactive Whiteboard Controller Type3 |
* RICOH Interactive Whiteboard Controller Type3 can be used with following IWBs.
| Model Name |
|---|
| RICOH Interactive Whiteboard D3210 |
| RICOH Interactive Whiteboard D5530 |
| RICOH Interactive Whiteboard D6520 |
| RICOH Interactive Whiteboard D7510 |
| RICOH Interactive Whiteboard D8600 |
1. Target model and end of support date
| Model Name | Embedded OS | End of OS Support Date |
|---|---|---|
| RICOH IWB D5500 | Windows 7 Ultimate for Embedded Systems | January 14, 2020 |
| RICOH IWB D5510 | Windows Embedded Standard 7 | October 13, 2020 |
2. Notice
Above products are properly equipped with Windows OS and provides whitelist security to offer product features. Ricoh have provided firmware updates for vulnerabilities that are considered to be at risk and to have customers to update, or technicians to update the program. However, after the end of OS support date, such firmware updates will not be provided.
Ricoh IWBs will be protected from malware by whitelist even after the end of OS support dates. However, for customers where Ricoh products are not allowed to be used by security reasons, please disconnect IWB product from the network or consider replacing with the latest products.
Please note that Ricoh will continue to provide maintenance service under maintenance or support contract with customers.
Please contact sales representative for details.
1. Target model and end of support date
Ricoh UCS products listed below are equipped with Microsoft OS. End of Microsoft OS support dates vary with each operating system.
| Model name | Embedded OS | End of support date |
|---|---|---|
| RICOH Unified Communication System P3000 | Windows Embedded Standard 2009 | January 8, 2019 |
| RICOH Unified Communication System P1000 | Windows Embedded Standard 7 | October 13, 2020 |
| RICOH Unified Communication System P3500 | Windows Embedded Standard 7 | October 13, 2020 |
Please note that Ricoh will continue to provide maintenance service under maintenance or support contract with customers.
2. Safety of RICOH UCS products
Even after the end of OS support date, Ricoh UCS products can be used safely for the following reasons:
- As Ricoh UCS device do not open any listen ports for external access, there is no entry point for malware.
- Ricoh UCS can communicate only with the Ricoh server with mutual authentication.
- No threats were reported by third party vulnerability assessment.
- Ricoh regularly perform tests on its server using a vulnerability scanning tool and no threats have been found.
- In case a vulnerability is found in the software, Ricoh provide process to update countermeasure software via internet. However, after the end of OS support date, such OS patches will not be provided.
3. In the event if critical risk is found on the Windows OS
As stated above, Ricoh determine that security risk is relatively low at this point. However, if a critical vulnerability is discovered in the future, Ricoh may suspend the use of UCS service with RICOH Unified Communication service basic terms and conditions.
1. Target model and end of support date
Ricoh UCS products listed below are equipped with Microsoft OS. Microsoft has announced end of OS support as described in the following table.
| Model Name | Embedded OS | End of Support date |
|---|---|---|
| RICOH Unified Communication System P3500M | Windows Embedded Standard 7 | October 13, 2020 |
2. End of support on the product and related application
With the end of OS support, Ricoh will terminate support of the following application on the same date. P3500M firmware will not be updated thereafter, including OS patches.
- EPS for RICOH
Please note that Ricoh will continue to provide maintenance service under maintenance or support contract with customers.