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Services

Ricoh delivers services to improve the way your entire organization works, collaborates and shares information.  From your core infrastructure to tools your people use and the way you communicate and capture, transform, and manage information, Ricoh services provide today’s changing workforce with the right information, at the right time, in the right form, no matter where they are.

For detailed information on our service offerings, please refer to the country/region websites links at the bottom of the page.

Managed Print Services

Ricoh Managed Print Services (MPS) encompass the three fundamental elements of document management: capture (the creation of information), transform (how information moves around a business) and manage (processing information in a way to add business value). Before deploying MPS, we study how your business accesses, uses and stores both print and electronic information. By looking at your devices and printed information, we work to optimize that infrastructure to make sure your employees have the right support to do their jobs effectively. We then look at user input and output behavior (what they print and why). We apply printing management technologies to maximize productivity, eliminate waste and costs, and govern the information. Then, with a careful eye on information security issues, we adapt and optimize those processes to make them more efficient and effective—and help you manage that change more effectively. Ricoh works with you every step of the way and adapts our recommendations to your business model to create a journey of continuous improvement.

Whether it’s print or digital, Ricoh Managed Print Services are all about moving information freely throughout your entire organization. When you’ve made information available, adaptable, searchable, intelligible, portable, and reusable, you have enhanced your ability to satisfy employees and customers, preempt competitors and run your business more profitably.

Ricoh carefully controls the costs of your new and improved business processes. We also prepare your employees to deal with the specific changes they’re experiencing. We align our skills, technology, and experience with the ways people prefer to work – accelerating performance and productivity, and enabling you to adapt quickly to a changing business environment.

IT Services

Ricoh IT Services are designed to keep your business operations online, running and always available for your customers—as well as maximizing the productivity of your employees, partners and suppliers.

Of course, we provide an integrated comprehensive menu of IT services and solutions, and provide you with the latest hardware and software, including client PC, servers, network equipment, tablets, operating systems and anti-virus tools. But more importantly, we’ll work with you directly to design, build and optimize a unique IT infrastructure that fulfills your particular business needs. And we’ll help you manage it all through remote or on-site support.

Ricoh has got the basics covered. We can monitor your infrastructure to ensure that your employees have the tools they need to work as productively as possible. We can assume responsibility for some of the fundamental security measures to keep your business running smoothly: regularly updating and patching software, making regular backups and keeping on top of user authentication, access control and training. To boost organizational efficiency, we partner with your IT staff to work with Line of Business managers to find the best solutions to streamline business processes, making them more efficient and less costly.

The result? You maintain your competitive edge with your IT staff able to focus on more strategic business issues.

Application Services/Business Process Services

Through a unique delivery model that is more flexible than traditional Business Process Outsourcing (BPO), Ricoh Application Services/Business Process Services (AS/BPS) begin by helping you evaluate the way that information flows within your business. Then, we help you redesign, implement and manage an enhanced set of business processes, creating the best possible fit between business applications, innovative technologies and the processes they are designed to enable. By tailoring these processes to your unique needs, we aim to help you to increase infrastructure agility and employee productivity, enhance customer relationships and interactions, and reduce business cost and risk.

Ricoh AS/BPS can help you control costs by utilizing our expansive global delivery network. Between our applications, cloud or on-premises solutions and on- or offsite process management, your business can save some serious cash. And by providing accurate, timely and complete performance metrics on demand, Ricoh can give you the information you need, when you need it, to make the critical business decisions that help you grow your business.

Our services cover every aspect from start to finish: consulting, customization, implementation, support and maintenance. With Ricoh AS/BPS, you will have the right solutions and processes in place so you can better focus on your core business activities.

Communication Services

Effective communication is essential for business success. Your employees must be able to connect and collaborate quickly and effectively with customers to maintain your competitive advantage. Ricoh’s Connect & Collaborate delivers simple, streamlined methods for effective remote collaboration between employees, suppliers and partners while minimizing associated costs.

Ricoh’s Video Collaboration Solutions provide both fixed and mobile video conferencing for adaptable remote face-to-face communications using Ricoh’s and 3rd-party communication service devices, cloud-based video conferencing and video-end point equipment. Ricoh can customize both hardware and software applications to your specific needs, and provide professional services such as consulting, user training, global project delivery and change management to ensure all employees can make full use of the tools at their disposal. Ricoh’s Digital Signage Solutions are an integral part of Connect & Collaborate solutions, and give you direct control over dynamically updatable digital displays, bringing the power to target specific information to a specific audience right to your fingertips. Ricoh’s intelligent communications provide live communication and collaboration together with interactive presentations while reducing your overall costs, thus giving you a clear advantage over conventional and costly paper-based methods. Ricoh’s Collaboration Room Solutions deliver end-to-end customized meeting rooms that include design, furnishings and visual communications equipment for deeper integration into remote offices and operations, further enhancing effectiveness for your business.

Ricoh Connect & Collaborate not only helps you reduce costs and lost time incurred through employee travel and therefore reduce your carbon footprint, it also helps increase employee satisfaction by improving employee work-family balance, and provides substantial efficiency and productivity gains through faster, better decision making and consistent customer collaboration. Tailor-made and fully adapted to precisely fit your needs, Ricoh Connect & Collaborate delivers a clear competitive edge through our unique application streamlining and thorough integration.

Ricoh’s Communication Services offer tailored collaboration solutions to help you seamlessly facilitate dialogue between your employees, partners and customers. Whether you’re looking for real time information sharing, a virtual help desk, professional conferencing facilities or targeted digital signage, we can design, deliver and support the tools you need to do better business.