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News Release

Ricoh Positioned in The‘Leaders' Quadrant of The
Magic Quadrant for Managed Print Services Worldwide
—Evaluation based on completeness of vision and ability to execute—

Tokyo, Japan Oct. 31, 2011 — Ricoh Company, Ltd., a worldwide leader in digital office equipment and advanced document management solutions and services, has been named a leader in Gartner, Inc.’s “Magic Quadrant: Managed Print Services Worldwide.”*1

Managed print services (MPS) is defined as the active management and optimization of document output devices and related business processes.*2 While many MPS offerings focus tightly on devices and print management, Ricoh Managed Document Services™ (Ricoh MDS) addresses all business information, including its input (creation), throughput (workflow) and output (processing for added business value), whether paper-based or electronic. As a result, companies gain access to the right information at the right time in the right form.

According to Gartner, Leaders provide MPS to a wide range of customers, including the largest and most geographically dispersed, so they must demonstrate a truly global reach. They must demonstrate not only the skills to deliver today’s MPS, but also the understanding, initiative and resources to prepare for tomorrow’s MPS. Leaders characteristically augment the full scope of MPS with a wide range of added-value services. As a result, they are frequently shortlisted by large and midsize customers.

“We consider our Leaders quadrantposition in Gartner’s Magic Quadrant as confirmation of our strategy to deliver solutions that extend beyond MPS to the entire business information workflow,” said Sergio Kato, Associate Director of Ricoh Company, Ltd and General Manager of Global MDS Center. “Our services can help customers manage document costs while enabling them to create smart, agile work environments with more rapid, intuitive access to information, giving them a distinct advantage over competitors. This approach, and our ability to deliver Ricoh Managed Document Services consistently across the globe, has given us strong momentum in the MPS market.”

Ricoh is uniquely equipped to help customers achieve their goals through an adaptive, customer-focused approach that includes holistic, vendor-agnostic infrastructure management and a global force of 30,000 professionals reaching 95 percent of the Global Fortune 500. Solutions address a wide variety of challenges around documents, including the growing concern of environmental sustainability.

Ricoh MDS is designed to not only help customers achieve better efficiencies related to document management, but also improve an organization’s ability to serve customers and compete in increasingly global and connected markets. This approach directly addresses the depletion of productivity that comes with employees spending hours each day searching for or recreating information that already exists.

Ricoh helps ensure the success of MDS engagements with a proven Organizational Change Management process based on Procsi’s ADKAR® (Awareness, Desire, Knowledge, Ability, Reinforcement) methodology, a goal-oriented framework for managed, properly sequenced change in order to achieve a desired business result. This systematic approach helps make process improvements a permanent part of the culture.

To learn more about Ricoh’s approach to Managed Document Services and for free information and guidance – including case studies, white papers and videos – visit

About the Magic Quadrant
The Magic Quadrant is copyrighted 2011 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

  • *1Gartner, Inc., Magic Quadrant for Managed Print Services, Worldwide, Ken Weilerstein, Cecile Drew, Yulan Li, October 25, 2011.
  • *2Managed Print Services Association (MPSA)

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