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Ricoh creating a more sustainable world through business

Part 1: A Global100 Most Sustainable Corporation’s endeavor helping to realize SDGs and pursuit becoming one of the world’s leading ESG companies


Efforts to achieve Sustainable Development Goals (SDGs) and tackle global issues are gaining momentum everywhere. Individuals and businesses alike must strive for sustainability.

The Ricoh Group began engaging in corporate activities that align management and environmental issues well before the world became interested in sustainability. This article highlights Ricoh’s achievements in this respect.

Ricoh selected as one of the 2024 Global 100 Most Sustainable Corporations

Growing sustainably

In 1998, Ricoh was one of the world’s first company to advocate environmental management. We have since endeavored to safeguard the environment profitably by shrinking our environmental footprint and conserving biodiversity for more than 20 years.

Ricoh has broadened the focus to encompass an entire range of social issues. Since 2017, we have defined material issues that align our business strategies with SDGs in driving toward a sustainable economy. We are reinforcing our sustainability efforts based on the belief that we can contribute to global progress and corporate growth by resolving social issues.

Resolving social issues through business

Ricoh provides digital services to provide creativity from work for our customers. We are expanding the scope of value delivery through two axes: the expansion of customer value, which includes productivity improvement through the promotion of office and frontline digitization and DX, and the expansion of workplaces, which extends from offices to the frontlines workplaces and society.Ricoh’s material issues are linked to various workplace issues.In the “Creativity from Work,” we focus on office services, document imaging, smart vision, and other areas, contributing to resolving issues and growing our business. “Community and Social Development” will focus on non-office maintenance and services, such as GEMBA, biomedical, and local government solutions. To achieve a “Zero-Carbon Society” and “Circular Economy,”we will focus on eco-friendly MFPs, commercial printing, label-free printing, and other services.

Ricoh's Material Issues

Creativity from Work

To provide digital services that transform the way customers work, and help them with productivity improvement and value creation.

Community and Social Development

To contribute to the maintenance, development, and efficiency of community and social systems. We leverage our technical expertise and customer connections to expand the areas where we provide value.

Zero-Carbon Society

To decarbonize the entire value chain and create business opportunities by contributing to carbon neutrality.

Circular Economy

To create business opportunities by building a circular economy business model for ourselves and our customers.

Ricoh’s vision for a sustainable society is to balance the economy (Prosperity), society (People), and the environment (Planet). To that end, we prioritize creativity from work, community and social development, and zero-carbon society and circular economy. Below are some of our efforts to resolve such social issues.

Initiative 1
Eco-friendly color multifunctional printers (MFPs) that help materialize a zero-carbon society and circular economy

RICOH IM C6010, C5510, C4510, C3510, C3010, C2510, and C2010 series color MFPs that we launched in February 2023 help our customers to streamline operations and incorporate environmental technologies and manufacturing ideas to help create a sustainable economy.

The prime benefit of these MFPs is their advanced environmental performance, resulting from the combined strengths of the Ricoh Group. Their carbon footprint is 27% smaller than predecessor models. This benchmark quantifies environmental impacts across product life cycles, from raw material procurement, production, transportation, and usage and maintenance through disposal and recycling.

Around 50% of these MFPs are made from recycled plastics. We switched from Styrofoam to recycled paper for packaging materials. We additionally lowered the toner melting point by 12°C and slashed power consumption to half that of predecessor models.

Partial application of the paper packaging to the RICOH IM C3510

Initiative 2
RICOH360 Projects, a digital service that helps enhance construction industry productivity

Japan’s construction industry faces severe labor shortages. Overtime caps that start in April 2024 make it an industrywide challenge to enhance productivity and work practices.

With RICOH360 Projects, companies can overcome those challenges by leveraging 360° image data. Businesses can reduce site visits and work hours by using it to conduct remote inspections, artificial intelligence-based process analysis, and annotate down suggestions and other information. This platform has greatly enhanced productivity for large construction firms and earned top marks for the user friendliness of the THETA camera and applications.


Construction site images shared through RICOH 360 Projects

Initiative 3
New initiatives to expand the use of renewable energy that is vital for carbon neutrality

The use of renewable energy to prevent global warming has accelerated in recent years. Renewables have become essential to doing business. Ricoh developed a blockchain technology-enabled platform to track electricity generation and consumption in real time and help hasten renewables deployments across the economy. We teamed with NGK Insulators, Ltd., to conduct a range of proving tests. In 2023, we together established and started operations at NR-Power Lab Co., Ltd., an electric power business joint venture.

NR-Power Lab combines NGK’s control technologies for storage batteries, including its large-capacity NAS® batteries, with our renewable energy distribution record platform, which employs our digital technologies, to provide services to foster broad renewables uptakes that are essential to achieve carbon neutrality.

Embedding sustainability groupwide

All Ricoh Group operations address social issues through business by leveraging their strong commitments to sustainability. These activities underpin a sense of ownership for sustainability that permeates the entire Group.

A groupwide survey found that 92% of Ricoh Group employees in Japan and abroad pursue Sustainable Development Goals (SDGs).

1.Are you striving to resolve social issues (contribute to Social Development Goals and ESGs) through your own work? 92% Yes 8% No

That poll also revealed that 90% of employees concur that they get job satisfaction and pride from Ricoh Group initiatives to help realize SDGs.

2.Are your efforts to resolve social issues professionally and personally fulfilling? 53% Yes 37% Somewhat 7% Not much 3% No
3.Do you find the Ricoh Group’s efforts to resolve social issues professionally and personally fulfilling? 51% Yes 40% Somewhat 6% Not much 3% No

A great groupwide awareness of and satisfaction with SDG efforts is attributable directly to our practical and very fruitful sustainability endeavors.

Helping create a sustainable economy in which people find fulfillment through work

Ricoh’s concept Driving Sustainability for Our Future, Materializing Sustainability through Business underscores our robust commitment to helping realize a sustainable economy by delivering new value that resolves social issues.

We will continue to connect resolving those issues through business to our own growth in striving to become one of the world’s leading ESG companies.

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Materiality for the Ricoh Group

Resolving social issues through business

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