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Update: Statement regarding the Novel coronavirus (2019-nCoV)

February 4, 2020
First publish date February 4, 2020
Date of current status February 18, 2020
Ricoh Company, Limited.

Ricoh Company, Ltd. announces the current status of the Ricoh Group's response to the outbreak of novel coronavirus (2019-nCoV), referred to hereinafter as coronavirus.

We are closely monitoring the situation regarding the outbreak of coronavirus.

Ricoh Company Policy

We are taking immediate measures based on Ricoh’s business continuity approach to risks of this nature, including:

  1. Protecting the wellbeing of our employees and their families as a primary focus.
  2. Considering the potential for the impact on society by making responsible decisions to support the prevention and / or containment of the situation.
  3. Making every effort to continuously provide the services and products required by our customers.
  4. Making every effort to maintain business in the affected areas.

Ricoh determines the alert level of a situation on a region-by-region basis. This is done by adhering to Ricoh’s criteria for alert levels, based on announcements made by the World Health Organization (WHO) and the Ministry of Health, Labor and Welfare of Japan, and on the status of any infection within the Ricoh ecosystem. In addition, a Ricoh Group Emergency Management Team or a Ricoh Group Crisis Management Committee is established depending on the alert level. All Group companies are instructed to respond based on the action plan that has been established for the wellbeing of group employees and their families, the continuous procurement of products and services, and business continuity.

On January 28, 2020, a Ricoh Group Emergency Management Team was established for coronavirus. This team is actively monitoring the evolving situation and making decisions accordingly based on the policies outlined above.

Ricoh facilities in China

The Ricoh Group has 17 subsidiaries in China ranging from those focused on R&D to design, production, sales and service. Ricoh has no offices in Wuhan, Hubei Province, but several support staff are available to provide maintenance services to customers using our products and services. The main production bases are located in Shenzhen, Shanghai, and Wuxi. There are sales companies headquartered in Shanghai and R&D-related companies located in Beijing. Following the notice of the Chinese and local governments, all the subsidiaries resumed operation.

Ricoh Group Employees

We are calling for caution regarding infection prevention and are postponing business trips in all areas of China for the foreseeable future. In order to maintain the health of Group employees in China and to prevent the spread of infection as much as possible, the Ricoh Group Emergency Management Team are supporting the supply of materials that are currently difficult to procure in China.

As we continue to monitor the situation, if anything should change, we will provide an updated statement.


| About Ricoh |

Ricoh is empowering digital workplaces using innovative technologies and services enabling individuals to work smarter. For more than 80 years, Ricoh has been driving innovation and is a leading provider of document management solutions, IT services, communications services, commercial and industrial printing, digital cameras, and industrial systems.
Headquartered in Tokyo, Ricoh Group operates in approximately 200 countries and regions. In the financial year ended March 2019, Ricoh Group had worldwide sales of 2,013 billion yen (approx. 18.1 billion USD).
For further information, please visit www.ricoh.com

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