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LAN-Fax Generic Driver Upgrade Advisory (Ver. and Ver. ONLY)

April 11, 2019
Ricoh Company, Ltd.

In order to continue to deliver the highest levels of customer service, Ricoh continually reviews the performance of its products. As part of this process, Ricoh has identified an irregularity in LAN-Fax Generic Driver, Ver. and Ver., software used to send faxes from a PC. By obtaining a free download of the latest version of the software, this can be avoided. Ricoh identified that under certain circumstances, with older versions of the software, an image previewed on the preview screen can be added to the next previewed image. Therefore, if you were to continue sending a fax in that state, it would result in both images being sent. The enhanced driver has already been made available and we are now advising all customers running older versions of the software, to take the following action:

1. Affected Driver version

  • LAN-Fax Generic Driver Ver. and Ver.

How to check your driver version (Windows® 7/Windows® 8.1/ Windows® 10)

  1. Open “Control Panel”
  2. Open “Devices and Printers”
  3. Right-click on “LAN-Fax Generic” and select “Printing Preferences”.
  4. Click on “About” in the “Management Settings” tab.

2. Countermeasure

Please download the Enhanced LAN Fax Driver and install the latest free upgrade (currently Ver. from Ricoh's driver download page.

3. Further Information

Should you encounter any difficulties, please do not hesitate to contact your local Ricoh representative for further support.

About Ricoh

Ricoh is empowering digital workplaces using innovative technologies and services enabling individuals to work smarter. For more than 80 years, Ricoh has been driving innovation and is a leading provider of document management solutions, IT services, commercial and industrial printing, digital cameras, and industrial systems.
Headquartered in Tokyo, Ricoh Group operates in approximately 200 countries and regions. In the financial year ended March 2018, Ricoh Group had worldwide sales of 2,063 billion yen (approx. 19.4 billion USD).
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