@Remote is a new kind of support service, which achieves greater operating efficiency for output devices.
@Remote (At Remote) is a new kind of Internet-based support for remote management of digital multi-purpose devices and laser printers.
With the advent of this kind of service, the status of devices on
the network can be monitored in real time, required services
can be delivered rapidly, and breakdowns prevented and
downtime shortened.
In the event of a breakdown, the awkward processes of checking the
situation and notifying a center can be eliminated, together with
their burden on the customer. The automatic meter reading and toner
ordering functions also raise the efficiency of day-to-day device
management. In addition, the detailed device information in all applicable
devices enables more efficient management of the fleet.
This service, one step ahead of the competition, began in Japan at
the end of last year.
A partial service began in the USA from April 2005, and will roll out
to Europe, Asia and elsewhere in due course. |
| @Remote is a new remote service for networked
output devices connected in a LAN/Broadband environment, letting customers
use them with greater convenience and peace of mind. |
1.Minimize manual tasks
| For example, meters/counters of network-connected
MFP and printers are read automatically. Previously,
tasks associated with collecting and reporting
meters/counters such as the customer
checking the meter/counter, then filling out
a postcard or making a call, are no longer necessary. |
2.Monitor Fleet Activity
Besides the total pages printed by each
printer, the service reports detailed device usage information,
such
as usage of each page size, double-sided printing rate, color/monochrome
breakdown, and usage in each mode (copier, printer etc.).
Periodic monitoring of each device on the network keeps track of the
connection status and usage of each device.
That information can be employed in the user's device management,
and we can also provide the user with proposals on how to use the
devices, based on the environment in which they operate. |
3.Automating Service Call notification to minimize downtime
A device's self-diagnostic data is automatically
forwarded to the Data Center in the event of a breakdown or other
problem.
The service provider receiving the information can take immediate
and appropriate action, making rapid CE or Service Technician arrangements
to simplify the process of requesting a repair, and minimizing device
downtime. |
* The timing of @Remote introduction, and the content of the service, may vary between countries, regions, installation environments and the devices used. Ask the regional headquarters for your area for details.
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