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Effects of disabling SMBv1: Solution Products

July 27, 2017
Ricoh Company, Ltd.

In response to the recent WannaCry attack, the guidance from Microsoft is to apply a security patch on PCs and, as an additional countermeasure, to disable SMBv1 on PCs and servers.

Solution products manufactured by Ricoh are not affected by the WannaCry attack. Please refer to our announcement Impact of “WannaCry” ransomware on Ricoh products.
However, if SMBv1 is disabled on PCs or servers, it will prevent some products from being able to transmit data using SMB.

Products affected and suggested alternatives when SMBv1 is disabled

Please refer to the following list of products which will be affected when SMBv1 is disabled.

Product Name Functions affected when SMBv1 is disabled Suggested alternatives when SMBv1 is disabled
RICOH Streamline NX V2 Scan to Folder Use any delivery method except Scan to Folder
Automatic updating and Remote setting
(PC Client Tool)
None
RICOH Streamline NX V3
(On device/ On server)
Scan to Folder Use any delivery method except Scan to Folder
Monitor to shared folder by HotFolder function Specify the local folder of DS instead of shared folder
Metadata CSV lookup from shared folder Specify the local folder of DS instead of shared folder
GlobalScan NX
(Server/Serverless)
Scan to Folder Use any delivery method except Scan to Folder
RICOH Scan CX Scan to Folder Use any delivery method except Scan to Folder
SMBv2/SMBv3 support

In response to the current situation, Ricoh is now preparing updated software version. Following table shows the SMB protocol version for each product and the plan for SMBv2/v3 support. SMBv2/v3 support for H/W products should be separately treated with support for S/W products. When using both functions on the same machine, it requires to apply both firmware update and software update to SMBv2/v3 supported version.

Supported versions (S/W products) of the SMB protocol (as of July 27, 2017)
Product Name SMBv1 SMBv2 SMBv3 Planning SMBv2/v3 support
RICOH Streamline NX V2 Yes No No Currently in process
RICOH Streamline NX V3 Yes Yes* Yes* Currently in process
GlobalScan NX Yes No No Currently in process
RICOH Scan CX Yes No No Currently in process

*Send to Folder on server only