Skip to main content Skip to first level navigation
Skip to main content First level navigation Menu


Main content

Integrity in Corporate Activities

Our business activities give us a large sphere of influence when it comes to social accountability, so it is crucial for the many companies and individuals along our supply chain to help the Ricoh Group avoid or minimize unintended negative effects. To that end, we make sure not only our employees, but also the employees of our suppliers, always act ethically. We spotlight this concern in our international guidelines on human rights, labor, the environment and more, and are working continuously to raise our initiatives to the next level.

CSR procurement

Since procurement is integral to the Ricoh strategies of "intensive production" and "local production for local consumption," we have implemented a global online procurement system that optimizes costs, suppliers and other factors. Our environmentally and socially responsible methods of procurement are given further support by the strong, cooperative ties we have with our suppliers.

Ricoh Group basic policy in procurement activities

The Ricoh Group, along with suppliers, aims to discharge its social responsibility in the supply chain, by conducting purchase activities on the basis of the following policy: 1) Coexistence and co-prosperity with suppliers by establishing long-term reliable relationships and cooperation, 2) Fairness of transactions (comprehensive evaluation of suppliers based on their participation in corporate social responsibility activities on the basis of economic rationality), 3) Establishment of an environmental management system and reduction of environmental impact through purchasing environment-friendly products, 4) Compliance with the law and 5) Respect for social ethics.

Ricoh Group basic policy in purchasing activities

■ Rollout of supply chain CSR

Rollout of supply chain CSR

Ricoh Group Supplier Code of Conduct

In January 2006, the Ricoh Group established the Ricoh Group Supplier Code of Conduct for our suppliers to make efforts to aim at a better society and global environment and sustainable development of society. All of our suppliers are required to comply with this code of conduct. The Supplier Code of Conduct includes clauses on human rights such as prevention of child labor and environmental conservation.

Green procurement in partnership with suppliers

The Ricoh Group purchases materials and parts used to manufacture products in line with Green Procurement Standards. As part of our efforts to help suppliers promote environmental protection, we have developed Environmental Management System (EMS) Guidelines and Chemical Substance Management System (CMS) Guidelines to help the suppliers establish their own EMS and CMS Guidelines in line with those of the Ricoh Group. These guidelines are used to provide suppliers with training and education as well as support in operating the management systems.

Supplier CSR Procurement Self-Assessment System

Our suppliers are expected to comply with the Ricoh Group Supplier Code of Conduct, which contains rules related to environmental conservation and human rights, such as the prohibition of child labor. The Ricoh Group Supplier Code of Conduct Guidebook is distributed to all our suppliers, and in 2009 we invited all major suppliers to a meeting at which they were presented the Ricoh Group's CSR activities. Our aim was to have them share our values by raising their awareness of the importance of CSR and the Code of Conduct.

Also in 2009, we introduced a CSR Self-Assessment System that helps suppliers implement a "plan, do, check, act" (PDCA) cycle by themselves. The system was initially rolled out in Japan and has since been gradually extended to other countries. Company activities that require improvement are identified by these assessments, with the results fed back to the suppliers together with advice and support on ways to meet society's needs and expectations. The CSR Self-Assessment System has been used by local suppliers in China since 2010, and was introduced to Thailand in 2013.

Activities in Fiscal 2014

In fiscal 2014, the CSR Self-Assessment System was adopted by all of the 560 suppliers located in the production sites in China. By analyzing the responses collected from all the suppliers, we were able to confirm that there was no serious risk of rule violation, such as prohibition of child labor.

In addition to the Self-Assessment, we conducted an "on-site inspection" for five Japanese suppliers* in fiscal 2014. The purpose of the on-site inspection includes to examine the latest conditions with regard to the items pointed out in the self-assessment responses and to share information and opinions that would make the CSR activities even better for the Ricoh Group and its suppliers.

The on-site inspection provided us with opportunities to get a firsthand look at the CSR activities suppliers carry out at the production site. Valuable information and opinions were exchanged very actively, helping us to identify the points to be reviewed in the Ricoh Group CSR Self-Assessment and to recognize specific activities that can be adopted by other suppliers.

As an additional program to improve CSR activities within the Ricoh Group, we conducted study sessions at each of the production sites, which serve as contact points for procurement divisions and suppliers. In cooperation with our suppliers, we will continue with CSR procurement that meets the requirements and expectations of society.

* The five suppliers: SHINDEN HIGHTEX Corporation, Shinwa Seisakusho Co., Ltd., Tsuchiya TSCO Co., Ltd., Hirosawa Seiki Seisakusho Co., Ltd. and Minebea Co., Ltd.

img:On-site inspection (Tsuchiya TSCO Co., Ltd.)
On-site inspection (Tsuchiya TSCO Co., Ltd.))

CSR Self-Assessment Targets and Achievements

Fiscal Year 2013
Country Thailand China Japan
Number of suppliers (response rates) 67 (100%/100%) 560 (100%/100%) Add new suppliers (100%)

Tap to see the table

Addressing the conflict minerals issues

With regard to the responsible supply chain management of minerals from conflict-affected areas and high-risk areas, in order that companies respect human rights and avoid contributing to conflict through their mineral sourcing practices, it is expected to cultivate transparent mineral supply chains and companies’ sustainable growth by the righteous decision-making on the mineral resource procurement with a view to enabling countries to benefit from their natural mineral resources and preventing the extraction and trade of minerals from becoming a source of conflict, human rights abuses, and insecurity.

Basic approach

The Ricoh Group views the issues that the minerals mining or trading in conflict-affected and high-risk areas finances armed groups and fosters conflicts, or closely related to human rights abuses, labor issues or environmental destruction, etc. as an important CSR issue, and continues to secure transparency in the supply chain together with its business partners, also ensures responsible mineral sourcing practices.

The Ricoh Group Supplier Code of Conduct has been revised in 2014 for asking suppliers to understand and cooperate with the new provision titled "Responsible sourcing of minerals".

Ricoh Group Supplier Code of Conduct

Responsible sourcing of minerals;
Suppliers are requested not to procure or use the raw materials, components, products, etc. which include tin, tantalum, tungsten, their ores or mineral derivatives, or gold that are produced illegally in conflict-affected and high-risk areas, in order to avoid complicity of human rights abuses or environmental destruction, etc. in those areas. Suppliers are requested to implement appropriate measures for the responsible sourcing of minerals.

Supplier Code of Conduct(30KB)

In-house system and participation in industry organizations

From 2012 the Ricoh Group started to study in-house system approaching conflict minerals issues, and established a cross functional task force in charge of dealing with conflict minerals issues, which consists of representatives from relevant departments within the Ricoh Group companies, and began considering what actions to be taken for the issues.
In addition, Ricoh, as a member company of the "Responsible Minerals Trade Working Group", launched in May 2012 by JEITA*1, is participating in a Working Group for the entire global supply chain, and studying activities unified in the electronics industry.
In 2013, the Ricoh Group participated in the Japan Conflict-Free Sourcing Working Group (CFS-WG) established by automakers and member companies of the "Responsible Minerals Trade Working Group", and has asked the conflict minerals smelters related organizations in Japan to make inquiries about smelters and promote participation to the CFS program continuously.

Conflict minerals inquiry

(1)Survey conducted in 2014

In June 2013 the Ricoh Group launched and then has conducted globally a reasonable conflict minerals survey. In 2014, the Ricoh Group carried out the survey on more than 700 first-tier suppliers in Japan and overseas for the Ricoh Group business categories of Imaging & Solutions such as MFPs, printers, thermal media, Industrial Products such as semiconductors and other. In asking the survey, the Ricoh Group distributed the materials explaining the background of conflict minerals issues and the basic idea of the Group and the guidance manual for the survey, and asked the suppliers for their understanding and cooperation in the survey.
As to the survey of usage of conflict mineral (Columbite-tantalite, cassiterite, gold, wolframite, or tantalum, tin, tungsten as their derivatives), the Ricoh Group promoted collaboration with JEITA, the Japanese automakers and JAPIA*2. The Ricoh Group has adopted the CFSI*3 forms of electronic industry standard for the efficient and effective survey, and asked the suppliers to identify smelters.

(2)Results of the 2014 survey

The Ricoh Group identified as many parts and materials as possible which were used in the products manufactured at own factories in 2014 or used in case manufacturing was contracted to the third party in the same year, and requested the first-tier suppliers worldwide from which the Ricoh Group procured them to cooperate with the common survey, and received the responses from more than 90% of suppliers same as last year.

The Ricoh Group addresses this conflict minerals issues referring to the "OECD Due Diligence Guidance for Responsible Supply Chains of Minerals from Conflict-Affected and High-Risk Areas". The Group built a management system that the existing in-house database was customized for the efficient survey, and prepared relevant information for risk analysis.

After analyzing the response information from the first-tier suppliers, it was confirmed that there was a possibility that a certain number of products contain the parts or materials which originated in the Democratic Republic of the Congo or an adjoining country, accordingly the Ricoh Group conducted due diligence on the relevant first-tier suppliers. The comparison between the smelters and refiners which are certified by the Conflict-Free Smelter program ("CFS program") as CFSI published and the smelters and refiners identified through the 2014 survey was completed.

In the survey of 2014, the Ricoh Group identified 247 companies as smelters that CFSI recognized. 154 companies out of the 247 companies have acquired the certification of CFS program. On the other hand, there were a large number of cases that did not lead to the identification of smelters and mines in the upstream of the supply chain, and it was not possible to determine whether or not Ricoh products are conflict-free according to the results of the due diligence.

The Ricoh Group have collected a lot of names of smelters, but some of them could not be identified whether they are really smelters or not in light of publicly accessible Web information. In these circumstances, the Ricoh Group is working to confirm type of the firms in cooperation with other electronic information equipment manufacturers and automobile manufacturers.

In addition, the Ricoh Group, participating in the Japan CFS-WG since 2013, cooperates them to improve the accuracy of smelter list, e.g., by promoting the provision of information on smelters to CFSI, and asks the conflict minerals smelters related organizations in Japan to make inquiries about smelters and promote participation to the CFS program.

Future efforts

The Ricoh Group will;

  • Based on the information obtained through the survey of suppliers, perform the improvement of survey methods.
  • With regard to the provision titled "Responsible sourcing of minerals" of the "Ricoh Group Supplier Code of Conduct", carry out efforts to raise awareness for suppliers, e.g. distributing the material explaining the conflict minerals survey, implementing continuous communication and exchange of opinions with suppliers.
  • Continue to cooperate with industry organizations, such as JEITA, contribute to CFSI through JEITA, and do activities of the CFS-WG

*1 JEITA: Japan Electronics and Information Technology Industries Association

*2 JAPIA: Japan Auto Parts Industries Association

*3 CFSI: Conflict-Free Sourcing Initiative

Promotion of efforts to address child labor issues

Child labor is one of the priority issues of the Ricoh Group's TRM (total risk management) efforts, and relevant departments have been engaged in various projects to address child labor issues. The Ricoh Group has already surveyed the compliance with laws that prohibit child labor by manufacturing sites in Japan and abroad. The survey results have confirmed that there have been no violations. The self-assessment results from supplier companies have also confirmed that there have been no reports of child labor violations. We will continue to monitor child labor.

Sharing information with suppliers

In 2001, the Ricoh Group launched RaVenderNET, a network for sharing information on production and environmental impact caused by raw materials and parts. RaVenderNET was expanded in 2005 to include overseas vendors. The network, which is maintained jointly with our suppliers, has streamlined the process of confirming the compliance of purchase orders with Ricoh standards from two or three days to just half a day, substantially shortening production lead times. The system has also been used to share information on socially responsible procurement since 2010.