Expanding value to office customers and providing solutions and services that support work practice reforms to offer new office approaches.
Office Printing Business
Director and Corporate Executive Vice President
General Manager of Office Printing Business Group
Ricoh Co., Ltd.
As of December 31, 2018
In imaging equipment and related services in our core business, we are strategically focusing away from scale toward profitability. We will boost profitability through selection and concentration of products, with distribution through suitable sales channels and in the appropriate regions. We will create new customer value and enhance workplace productivity by digitizing processes to produce collaborative workflow improvement solutions.
Office Services Business
Corporate Vice President
General Manager of Digital Business Group
Ricoh Co., Ltd.
As of December 31, 2018
We help create new knowledge and value that links offices, sites, and society by combining edge devices and services with the Internet of Things and artificial intelligence so people can work smarter.
Our business has traditionally centered on regular offices. Advances in information and communication technology and work practice reforms have transformed the workplace to encompass anywhere in society, including factories, shops, and hospitals. The importance of the communications linking these workplaces have been increasing. We accordingly formulated the EMPOWERING DIGITAL WORKPLACES value proposition to describe what the Ricoh Group offers to its customers.
We are accordingly cultivating office printing and office services businesses to expanding customer value in the office arena. One of our great strengths is our ability to serve office customers worldwide. We have around 1.4 million customers, with about 4 million machines in field. We aim to augment our printing business prowess by providing support for the work practice reforms of customers by providing services that leverage the Internet of Things and other advances. In recent years, we have accordingly endeavored to strengthen sales and marketing structures by industry category. We are reviewing customer’s core business processes for the healthcare, education, finance, manufacturing, and other industries while expanding our service business to support sales expansion and customer satisfaction improvement.
We seek to cater to various needs by identifying specific regional requirements and regulations so we can provide comprehensive solutions. We are also endeavoring to deliver value. For example, we offer managed document services (MDS) and IT services that encompass everything from planning through building and managing office information and communications infrastructures and provide communications services and other value-added offerings that streamline interactions in offices and at frontlines in education, medicine and manufacturing.
Building value for office customers
Expansion of the cloud service market in recent years has ushered in the development of work environments that are free of time and place constraints, streamlining operational efficiency in various ways. Even in the MFP arena, we are collaborating with development partners to accelerate the development of cloud solutions that address the growing need for solutions from issues arising from changing workstyles. That approach has led to launches since 2016 of mid-range and high-end color MFPs with large full-color touch panels equipped. These systems function input and output devices for cloud services, providing access from the operating panel to application sites on the cloud. This standard feature enables users to install the apps that they need for their businesses. By offering various applications from a simple, user-friendly screen, we can support the workflows of small and medium-sized enterprises and other customers to help them improve their operational productivity.
We are improving convenience for MFP customers by offering the @Remote office equipment management service around the globe. This service remotely assesses the usage and operational states of equipment online. This setup automatically orders supplies without customers needing to contact Ricoh. It also prevents failures through maintenance, shortening or eliminating downtimes. We cut customer labor costs and enhance productivity through MDS, which handles overall operational tasks relating to documents, not just output. In addition, we are reducing the work cost of our customers and improving productivity through MDS, which undertakes general operation management tasks related to documents as well as output.
We continue to present improvement proposals to customers that range from building information infrastructures to optimizing the designs, deployment, and running of workflows for creating, outputting, and managing documents.
The Ricoh Group provides new customer value by complementing its MFP cloud solutions that digitize workflows for mid-sized enterprises through large corporations. For example, customers are increasingly required to expand sales by boosting the productivity throughout the process from sales, order-taking delivery, to after-sales services. We offer solutions that digitize customer workflows and enhance work quality and efficiency by combining edge devices and applications. In such cases, we draw on contents management systems, marketing automation, enterprise resource planning, and other expertise not just from inhouse but from our partners to swiftly resolve customer challenges. We also accumulate data on customer sales activities, applying artificial intelligence and other technologies to it to analyze needs and issues so we can deliver other o ptimal solutions to customers.
In 2016, we launched an indoor location information service to cover facilities and underground areas that GPS tracking cannot reach. The service acquires and visualizes positional information on people and objects. We have begun supplying a solution that analyzes that data with supplemental information. One user is Sapporo Dohto Hospital Medical Corporation in Sapporo, Japan. That institution has launched hospital services that locate medical professionals, patients, and medical equipment in real time, optimizing the use of precious time and enhancing operational efficiency. Ricoh will continue to develop business- and industry-specific solutions that leverage the power of digital technology to reform businesses and workplaces.
Positional information (top right) displayed at nurse station
The rapid development of information and communication technology in recent years has made it easy for people to access information at any time or place. This development has come amid a rising focus on work practice reforms to address shrinking workforces, enhancing work productivity while eliminating long working hours. More companies have diversified work practices, notably by offering telework and holding remote conferences.
As office communication and work practices change, Ricoh provides visual communication systems that foster collaboration across time and space and drive reforms in how people work. Our teleconferencing and Web conferencing systems, for example, enable people to be in touch anywhere. Another offering is RICOH Unified Communication System Advanced, which provides operational flexibility by connection different teleconferencing environments and Web browsers in virtual meeting rooms on the cloud. Our interactive whiteboards help bring creative ideas together. Combining these systems with projectors produces virtual spaces in which people can quickly meet, share information, and make decisions when they need to. We also provide our work efficiency knowhow and solutions that draw on such products. We seek to materialize total support for work environments, thereby providing value that enhances customer productivity.
We will provide business support using visual communication products and cloud services to cater to changes in how and where offices function, examples being telework and satellite offices. Such support ensures accurate communication even between people at remote sites, so they can share materials and serve customers more effectively. Ricoh will continue to support the creation of environments that allow people to communicate anytime and anywhere with anyone through visual communication products.
Visual communication products that transform work practices
RICOH Unified Communication System P3500
A portable platform that does not require dedicated lines and makes it easy to communicate with multiple sites face-to-face anytime and anywhere.
RICOH Interactive Whiteboard D8400
Can display personal computer and tablet information and allow handwriting on the board, saving the digital information. Multiple units can be used for remote sharing. Our Interactive Whiteboards offer 4k resolution, making them ideal for large conference rooms, office receptions, and information boards at public facilities.
RICOH PJ WX4152N
We offer a diverse lineup of projectors, from ultrashort throw to high-end models to match installation, functional, projection distance, and other requirements.
The Ricoh Group seeks to enhance and digitize customer workplaces, providing value by delivering innovative solutions and services in healthcare, education, finance, manufacturing, and other fields.
Challenges in higher education include globalization and higher expectations from students that expect their on-campus experience to be flexible and connected. We aim to help higher education institutions evolve by offering state of the art ICT and related services that provides students and faculty with opportunities to teach and learn both on-campus and remotely.
Contributing to collaborative learning environments for students and teachers at Utrecht University
Ricoh is collaborating on Utrecht University’s Teaching and Learning Lab. We are testing the effects of technology on teaching and learning and seek to create synergy between educational institutions and the business community.
The Lab draws on our Internet-connected Interactive Whiteboards, RICOH THETA, 360 degree spherical camera and video conferencing software which enable teachers and students to collaborate from anywhere around the world in what feels like a natural classroom environment.
Enhancing remote learning for Khon Kaen University to lift national educational standards
The mission of the Faculty of Education at Khon Kaen University is to balance the quality of education between urban and rural areas of Thailand and help develop the nation’s educational system. To enhance education for primary school teachers, the university installed Ricoh projectors, teleconferencing and Web conferencing systems, and the Unified Communication System to connect teachers and classrooms across the country. Broadcasts of university lectures go to 150 primary schools through Ricoh P3500M videoconferencing units set up at 10 main high school branches.
RICOH Unified Communication System P3500
Providing Business to Students – Solutions
Ricoh Italy offers outsourcing solutions for universities through services that reflect student needs. Through the Ricoh myPrint service developed in Europe and the Streamline NX® document management solution, we created a model in which students can use on-demand printing and other services without universities having to incur installation costs, paying solely for what they use. We are rolling this solution out globally, including Europe.