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Device connection errors

Failed to find the machine. Please refer to Troubleshooting in the user manual. Then check your network.

  • The machine is offline (The machine is turned off, or either of them is not connected to the network). Turn on the machine, and set it online. See the machine's manual.

  • Energy saving mode is enabled on the MFP’s control panel, and the power to the wireless LAN interface is turned off. Press any button on the control panel of the MFP or touch the display panel so that the MFP recovers from energy saving mode.

Failed to connect the machine. Please check the machine's settings and IP address.

  • The machine is offline (the machine is turned off or is not connected to the network). Set the machine online. See the machine's manual.

  • The entered IP address was wrong. Check the entered IP address, and enter the correct IP address.