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Web Help

Web Help

With the Help function, the help contents for the current screen displayed can be checked. By scaning a QR code, you can continue to operate your device while following the solution on your smart device.

※ Device must be connected to the Internet.

Help function


Why Web Help?

Web Help is convenient

No more searching for product manuals. Get context-sensitive information right on the operating panel. From there, you can print it out, send it to your smart device or read it on the panel.

Do more with your device

Did you know your Ricoh MFP can add page numbers to copies? Not sure how to adjust the fax volume? Use Web Help to learn about features and how to get the most out of your device.

Get the latest info

Since Web Help is connected to our online knowledgebase, you’ll always have the most up-to-date information right at your fingertips.

Case Studies

How to use Web Help

When you have questions about how to use an app or function, simply press the ? button to access related information.

For example…

From the Scanner app, learn how to:

  • Register a destination folder or email address
  • Change the default scan settings

From the Fax app, quickly see how to:

  • Adjust the fax volume
  • Check the communication history

When an error is displayed:

  • Get specific troubleshooting steps to resolve the issue

And more!

Usage Example 2: Find a solution and print it out

  1. From the Document Server app, press the ? icon in the top-right corner of the screen.
  2. FAQs related to “Document Server” are displayed.
  3. After finding a solution, press nemu then “Print”.

Usage Example 2: Find a solution and print it out