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Device connection errors

The machine is not supported by this app. Please refer to Troubleshooting in the user manual.

An IP search was performed for a RICOH device this product does not support.

Invalid data was read from NFC tag.

  • Information in the NFC tag cannot be read correctly. Use the NFC writing function of this application to write the information to the NFC tag.

  • Information read from the NFC tag is incorrect or in an incorrect format. See Writing the Network Settings to the NFC Tag in this manual.

The QR code is unsupported. Please read the QR code on the machine's operation panel or the QR code printed by this app's QR code print function.

A QR code other than the one displayed on the machine's operation panel or printed by the app's QR code print function was read.

Read the QR code that is being displayed on the machine or the one printed using the QR code print function. See Printing the QR Code for Connecting to the Projector in this manual.

The QR code does not contain the machine's administrator privileges information. Please login to machine's operation panel as an administrator and then show the QR code again.

The QR code displayed using general user privileges was scanned. Log in to machine's control panel as an administrator, and then read the QR code again.

The specified user does not have administrator privileges for the machine. Please enter a user name and password which has administrator privileges.

The administrator specified in the NFC settings does not have administrator privileges. The user name and password of the administrator specified in the NFC settings are incorrect. Enter the administrator's user name and password.

Failed to connect the machine. Please refer to Troubleshooting in the user manual. Then check the machine's settings and guest connection information.

  • The port forward function of the machine is disabled.

  • The destination of the port forward setting is incorrect.

  • The network settings of the machine are incorrect.

  • Check the machine settings, and specify the correct settings. See Using RICOH Smart Device Connector through wireless direct connection in this manual.

  • Connection information such as the port number or the encryption setting written to the NFC is incorrect.

    Check that the information written to the NFC is correct.

Failed to connect the machine. Please check the machine's settings and IP address.

The IP address of the corporate network and that of the guest network refer to different machines. Check the IP addresses of those networks.

Incorrect information is entered. Please refer to Troubleshooting in the user manual. Then confirm it.

The administrator password and IP address/hostname are incorrect. Enter the correct administrator password and IP address/hostname.

Mandatory item is not entered. Please refer to Troubleshooting in the user manual. Then confirm it.

The mandatory item was not entered. Enter the mandatory items (the administrator password and IP address/hostname).