RICOH Gate La for Windows XP
| This area provides step by step troubleshooting on USB connections when you are using Caplio Software (RICOH Gate La) in the Windows XP system. |
4. Warning messages under Windows XP SP2
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When RICOH Gate La is used in Windows XP service pack 2, a "Windows Security Alert" may appear at software activation or a USB connection.
If the following warning appears ...
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4-1)
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Read the information provided on the message carefully.
Check a "Name" and a "Publisher" if it comes from a reputable source, and then click the [Unblock] button. |
4-2)
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If you are not sure the program name on the message, you should block it because it may be a virus. Click [Keep Blocking] button to prevent the program from connecting to the internet. |
If you would block "RICOH Gate La" by mistake ...
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4-3)
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Check the Windows Firewall settings.
Click [Start] and then [Control Panel.] |
4-4)
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Click [Windows Firewall.] If you cannot find the [Windows Firewall], click [Switch to Classic Display] at the upper left of the window. |
4-5)
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Click the [Exception] tab. |
4-6)
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Confirm the RICOH Gate La is in [Program and Service.] |
4-7)
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Click the [Add Program] button to add the software that uses the network. |
If you click the [Ask me later] on the security alert...
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4-8)
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Each time the program is activated, the [Windows Security Alert] window appear. Then you can choose [Unblock] |
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Back |
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STEP 3
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Checking Device Manager settings (B)
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