RICOH Gate La for Windows XP
| This area provides step by step troubleshooting on USB connections when you are using Caplio Software (RICOH Gate La) in the Windows XP system. |
3. Checking Device Manager settings (B)
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If your computer still does not recognize the camera, follow the steps below.
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3-1)
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Load the Caplio CD-ROM disc into your computer. |
3-2)
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Connect your camera via the USB cable to your computer. The camera turns on. |
3-3)
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Click the [Start] button on the Windows task bar to display the [Start] menu. |
3-4)
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On the [Start] menu, click on [Control Panel.] |
3-5)
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On the Control Panel displayed, click [Switch to Classic Display.] The display changes its appearance and the [System] icon appears. |
3-6)
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Double click on the [System] icon. |
3-7)
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On the [System Properties] screen displayed, double click on the [Device manager] tab. |
3-8)
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On the [Hardware] tab page displayed, click on the [ Device Manger] button. |
3-9)
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On the [Device Manager] window displayed, find [Imaging Devices] or [? Other Devices.] Then click [+] on the left side on that to open.
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3-10)
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Check if there is an unknown device symbol, such as [! ] or [?], instead of your camera model name.
If an unknown name appears, right-click on the name to display the menu and choose [Update Driver.]
[Display example] a case of a "!" mark
[Display example] a case of a "?" mark
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3-11)
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The operating system will display the [Hardware Update Wizard] window. At this point, the Caplio CD-ROM is required. |
3-12)
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Make sure that [Install the software automatically (Recommended)] is chose, and then click [Next.] |
3-13)
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When the [Completing the Hardware Update Wizard] window appears, click [Finish.] |
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* If the software is correctly installed until this step, the [Device Connected] windows will also appear when the [Completing the Hardware Update Wizard] window is displayed. If you get this window, choose the RICOH Gate La program, and click an option, [Always use this program for this action], then click [OK.]
The [RICOH Gate La] program will appear, so that you can tranfer images to a computer.
[Display example] the Device connected window
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3-14)
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Click the [x] (Close) button to close the [Device Manager] window. |
3-15)
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Click [OK] to close the [System Properties] window. |
3-16)
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Click the [x] (Close) button to close the Control Panel.
In the "step 3-13," if the [Device Connected] window appears, the process is completed and steps below (3-17 to 3-20) is not needed. |
3-17)
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In the "step 3-13," if the [Device Connected] window does not appear, turn off your camera and shut down your computer. Remove your camera from the computer. And then follow the step 3-18 to 3-20 below. |
3-18)
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Turn your computer back on and reinstall the software from the Caplio CD-ROM disc. At this time, do not commect your camera. |
3-19)
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Connect your camera via the USB cable to your computer.
When the computer recognized the camera, the [New Hardware] window launches and your camera is registered by the computer. |
3-20)
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[Note for Windows XP service pack 2]
You may get a "Windows security alert" in Windows XP service pack 2. Please look "STEP 4" for the details. |
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Back |
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Next |
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STEP 2
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STEP 4
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Checking Device Manager settings (A)
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Warning messages under Windows XP SP2
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