Caplio Mounter for Mac OS X
| This area provides step by step troubleshooting on USB connections when you are using Caplio Mounter in Mac OS X. |
1-1) Is the Caplio Mounter software installed properly?
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- Whenever you install software, it is better to login as an administrator, or any user who has an administrative right. You will be asked a password for the administrator while installations.
- Is there any previous versions of the Caplio software? Please uninstall the other versions of them to install this time. Look this tip for uninstallation of the Caplio Mounter software.
- Did you install the appropriate software for your camera and the version of the system?
Please look information on the following pages for the details.
1-2) Check an USB cable, an USB port
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- Do you connect a camera to a USB port that your computer come already equipped with?
- We have no information on a case that a camera is connected to an optional USB port, such as where an extention card is installed.
- Does an USB cable correctly connet a camera to a computer? Check to a connector is fully seated.
- If a camera is connected via other devices, such as a USB hub, please try removing them to connect a camera directly to a USB port on a computer.
- If a computer has a several USB ports, try changing to other USB port.
- Are batteries loaded properly?
- Does batteries has power enough?
Check the battery mark on the LCD screen. If the battery power is not full, replace batteries to a new set, or use a full-recharged battery.
1-4) Check free space on a hard disk
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Check if there is free space enough on a hard disk drive in your computer.
In order to transfer images to a computer, it requires the same capacity or more as that of the memory card inserted in the camera.
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STEP 2
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Other tips on Mac OS X
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