Troubleshooting / Failure diagnosis


  • "Unmatched file" message appears.


A camera cannot display the file. Delete that file or format a memory card in a camera.

  • Formatting will erase all images in a memory card.
  • If any pictures that you need stored in the memory card, download these pictures to a computer first.
  • If you have some difficulty to download pictures from a camera, please try using a memory card reader/writer to read that memory card.

For the details on camera operations, please consult your Camera User Guide.


If the above steps will not help, there may be something wrong with your camera. Please check the documentation that came with your camera for a service contact. Or find a local contact from the following site.

Answer ID: EDCR06013
Date created: September 19, 2007
Date modified: --
Product: All models
Operating system: --
Category: Troubleshooting

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