Troubleshooting / Failure diagnosis

[Symptom]

  • A picture is too bright. / A picture is too dark.

[Solution]

Please follow the instructions below to find if there is something wrong with your camera.

In case a captured image is too bright:

[For all models]
  • It may be overexposure in a setting. If the exposure compensation is configured to plus [+], change the setting to [0.0].
  • It may be set a long exposure time (Time exposure). Test after changing the Time exposure OFF.
  • Amount of light may not be appropriate. If you use a flash, adjust a light amount to a subject such as ;
    • walk away from a subject
    • turn a flash OFF and then contrive ways to make the subject more in other light.
  • Check if the brightness of the LCD is appropriate.
  • Check if it is sure to focus on the subject before pressing the shutter release. With being out of focus, if you take a picture with a flash and the suject is so close, there may be a case that an image is too bright. Also see the topic below.

FAQ No. EDCR06023 [A captured image is out of focus. / It looks like blurred.]

[For water-proof models]
  • Check to see if there is some dew condensation on the glass in front of the lens.

In case a captured image is too dark:

  • If you set [Flash OFF] in the flash mode, change it to other modes.
  • It may be underexposure in a setting. If the exposure compensation is configured to minus [-], change the setting to [0.0].
  • It may be out of the range that a flash light reaches. Consult your operating manual for the flash range.

For the details on camera operations, please consult your Camera User Guide.


 

If the above steps will not help, there may be something wrong with your camera. Please check the documentation that came with your camera for a service contact. Or find a local contact from the following site.

 
Answer ID:EDCR06004
Date created:September 19, 2007
Date modified:--
Product:All models
Operating system:--
Category:Troubleshooting
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