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Troubleshooting / Failure diagnosis

This page will give you hints on troubleshooting. If you have some difficulity on a camera operating, refer the link pertaining to your case.

	Battery
	Lens / Flash / Display / Picture / Sound (Photography)
	Switch / Dial / Exterior (Operating / Exterior related)
	Others (Connecting a computer / Memory cards / Error codes)

Battery

	The power will not turn on.
	The camera turned off while using. (The LCD turned off.)
	The power will not turn off./Without removing batteries, the power will not turn off.
	A battery runs out quickly than I expected.
	Pressing the shutter release button, the camera turns off of itself.

	The lens will not retract/eject. The lens cover will not open/close.
	It will not work zooming/stop zooming.
	A captured image is out of focus./It looks like blurred.
	The flash will not work.
	A captured image is dark, even though a flash works.
	Nothing appears in the LCD./No menu appears./Images does not appear in the LCD./The LCD become black.
	The LCD displays a distorted view./White noise appears in the LCD.
	A vertical line appears in the LCD, when I take a picture in a strong light.
	Some spots are found in a captured image.
	A picture is too bright./ A picture is too dark.
	A picture lacks natural color./It's way off white balance.
	An image will not be recorded.
	A recorded movie will not sound.

	A button/switch will not work.
	By pressing the shutter release button, "Card is write-protected" message appears.
	The battery cover will not close or will not open./The battery will not lock.
	The mode dial will not turn or rounds in circles, or the mode will not change to the specified.
	When I turn the ADJ dial, the power turns off by itself, or it went out. The display will not switch even though turning the ADJ dial.
	It is hard to half-press (focus lock) the shutter release button./I am unable to focus lock.

Others
(Connecting a computer/Memory cards/Error codes)

	I cannot take a picture with a memory card and an error code appears.
	I cannot connect a camera to a computer.
	I cannot load a memory card./'Insert a card' message appears even though I load a camera with a memory card.
	"Unmatched file" message appears.

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