Service

Ricoh acts as your Single Point of Contact (SPOC) for all output devices, including non-Ricoh units. Ricoh trained technicians provide service to selected third party output devices, such as Hewlett Packard and Lexmark printers. For other output devices Ricoh manages the vendor relationship to ensure consistent service levels across the entire fleet.

Ricoh provides all levels of technical support to address any issue, ranging from basic break/fix support to questions related to Ricoh software and solutions. As an additional option, Ricoh can also provide on-site help desk services with full-time, dedicated employees who work in collaboration with your organization's existing help desk.

Best of all, we communicate progress and value to our customers through tangible measures of success, including number of service calls, service desk standard metrics, number of resolved calls, number of dispatched calls and number of exchanged/repaired units.