Managed Document Services - Ricoh and You

Managed Print Services (MPS) are at the heart of Ricoh's Managed Document Services (MDS). The best practices of MPS set the groundwork, but Ricoh's MDS reaches beyond the realm of print. We focus on your end users and incorporate change management by supporting stakeholders and engaging employees to make long-term improvements to your document processing and business efficiency.

Through on-site and off-site services, our consultants and project managers learn about our customers' needs. We design a plan that aligns needs with our full suite of services and solutions that improve workflow, productivity and end user experience.

At the core of any successful change is effective change management, a key component of Ricoh's MDS program. When we evaluate our customers' unique needs, we always consider the most critical component of continuing success - their employees. Ricoh employs the best practices of Prosci's ADKAR® model - Awareness, Desire, Knowledge, Ability, and Reinforcement - to motivate and sustain lasting change and long-term success.

While document management is an important part of a company's operations, most companies don't consider it to be core business. Ricoh alleviates this concern by providing this service for you keeping you free to concentrate your efforts on your most critical priorities. Ricoh has processes in place to constantly review and refine workflows to best practices. We create a plan for continuous improvement, giving you a competitive edge as greener corporate citizens with engaged employees, optimized processes and greater profitability. Ricoh refers to this process as outservicing.

*ADKAR®is a registered trademark of Prosci Inc.