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Managed Document Services - The Journey Begins

Managed Document Services The Journey Begins

Think of Ricoh MDS as a journey that takes your organization from where it is today through a transformation process that leads to increased productivity, profitability and continuous improvement.

The MDS journey begins with a thorough analysis of your current state, followed by the design of a new, improved infrastructure. This new infrastructure is managed against goals and key performance indicators set forth by you, the customer.

MDS is delivered in four Customer Engagement Phases: Assess, Design, Implement and Manage. This approach helps improve the overall organization and provides efficient delivery of the program within your office environment and is designed to minimize any potential disruption to your daily business routine.

These four engagement phases comprise our service level management program. This process ensures the tactical direction and governance of all activities needed to provide the right services at the right time and at the right price.

You need reliable and trusted suppliers who apply best practices at every stage, and by applying service level management Ricoh is empowered to meet each customer's unique needs. By incorporating Information Technology Library Infrastructure (ITIL®) standards into our service level management, Ricoh is able to develop long term relationships with customers and deliver offerings that not only meet but exceed your expectations.(Learn More...)

*ITIL and MDS - Aligning Best Practices

Information is the most important strategic resource that any organization has to manage.*
*Source: Excerpt from An Introductory Overview of ITIL® V3

IT departments everywhere are assigned with the job of managing data from capture and storage, to archiving, retrieval and output. To ensure effective data management, many technology groups follow the best practices documented in ITIL (Information Technology Infrastructure Library).

ITIL provides a methodical approach to delivering the highest level of IT service, and is the most widely accepted approach to IT Service Management in the world.

By design, Ricoh's MDS phases align with the service elements within the ITIL framework. The result is a close partnership between Ricoh and IT working together to move your organization toward a common goal of continuous improvement.

ITIL (IT Infrastructure Library) provides a framework of Best Practice guidance for IT Service Management and since its creation, ITIL has grown to become the most widely accepted approach to IT Service Management in the world.*
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Continuous Improvement

Continuous improvement and optimization is part of our core MDS offering. Our Service Delivery Manager always seeks opportunities to gain efficiency and deliver cost savings by continually monitoring and analyzing your document-centric services and learning ways in which new offerings can help to streamline your operations.

Our service level management approach is the process of negotiating, defining, measuring, managing and improving the service quality at an acceptable cost by continuously reviewing the level of delivery performance achieved against the customer requirements. As a result, a service improvement plan, often implemented as a project, defines the activities, phases and milestones associated with the continuous improvement action.
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Customer Engagement Phase 1: Assess - To gain a thorough understanding of the present state of your environment

An effective Managed Document Services engagement always begins with a thorough, detailed assessment of the current state of your document output environment. Ricoh employs a dedicated team of analysts whose sole job is to perform this assessment. At the conclusion of the assessment, your analyst provides you with a current state analysis of your unique environment, including associated costs and process workflows.

Customer Engagement Phase 2: Design - To present a proposed future state focusing on your goals to reduce costs, improve business processes, enhance information security, and/or reduce environmental impact

Using the results of the current state assessment as baseline data, a Ricoh team of analysts, system engineers, consultants and technology specialists develop a recommended future state report for your organization. Ricoh can also provide a sample implementation plan and return on investment projection based on visible cost savings, as well as unaccounted for costs, such as productivity gains.

Customer Engagement Phase 3: Implement - To transform your environment

Effective project management ensures that the transition to a new environment is accomplished efficiently, with minimum impact to your day-to-day business. Ricoh provides transformation services through a team of certified Project Managers (PMs) who have experience implementing multi-site projects. Your dedicated Ricoh PM helps you migrate from the “as is” state to the “to be” environment as effectively as possible through detailed project planning and hands on project management.

Customer Engagement Phase 4: Manage - Govern your environment for continuous improvement

On-going governance of your output and imaging environment is vital to long-term results. Service Management is our strategic process to manage and control the quality of the services provided during operational use to fulfill the agreed expectations and requirements. Ricoh can provide dedicated on-site support as part of a facilities management program or off-site as part of a Ricoh Service Delivery Management function. With on-site dedicated Ricoh personnel, you can redirect internal resources to more critical business initiatives.

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