Change Country/Area Global
Main content

Information

Important: New firmware released for RICOH Interactive Whiteboard

November 27, 2018
Ricoh Company, Ltd.

Ricoh understands the importance of security and is committed to managing its products and services with the most advance security technologies possible for our customers around the world. We have recently identified a potential vulnerability risk associated with some of our Interactive Whiteboards (RICOH IWB). Although the risk is low, some versions of RICOH IWBs are vulnerable if a malicious third party gains physical access (in person) to the product and directly connects their computer to the RICOH IWB. We have released this firmware upgrade to mitigate this low vulnerability and are requesting all customers impacted to take the following action to further secure their products:

 

1. Models that are potentially subject to the vulnerability

  • D5500, D5510, D2200 models running firmware versions before Ver. 2.2
  • D5520, D6500, D6510, D7500, D8400 with the RICOH Interactive Whiteboard Controller Type1 running firmware versions before Ver. 2.2
  • D5520, D6510, D7500, D8400 with the RICOH Interactive Whiteboard Controller Type2 running firmware versions before Ver. 3.1.0
How to check whether your device could be potentially affected
  1. Press and hold the “end” button on the RICOH IWB screen.
  2. Press [Settings] twice quickly (double click).
  3. Press version information icon and check the model number, the controller name and the firmware version against the list provided above. If your device does not fall into one of the categories listed in #1 above, proceed to step 2.2 below. In the event your device does fall into one of the categories above, please follow the instructions from 2.1 below:

2. Upgrade Steps

2-1. Apply the latest firmware version

Please download and install the latest firmware version from the RICOH IWB's firmware download page – see instructions below. (In order to avoid a recurrence of this issue, you can select “Update system from network on startup”, in the Admin settings, and then the latest firmware version will automatically be installed on your RICOH IWB. We recommend this setting for all RICOH IWBs.)

How to update with the latest firmware
  1. Logon to the RICOH IWB's firmware page.
  2. Save the latest firmware to your computer and double-click it to unzip it.
  3. Save the unzipped file to the root directory of a USB memory stick (the root directory at the highest level of a hierarchy of the USB memory stick).
  4. Insert the USB memory stick into the USB port on the side of the RICOH IWB.
  5. Press and hold the “end” button on the RICOH IWB screen.
  6. Press [AdminSettings] twice quickly (double click).
  7. Press the Software Keyboard icon on the desktop twice quickly (double click) to display the touch keyboard and then enter the administrator password. (It may take about 2 seconds to display the touch keyboard)
  8. Once entered, press [OK]. (If the password is incorrect, an error message will be displayed. Check the password and enter it again.)
  9. Press the “System update” icon from AdminSettings.
  10. Select the system file and touch [execute].
  11. Press [OK].
*For more details, please consult the “Update system” section of the “Set up interactive whiteboard” section of the Operating Instructions (Controller Features).

2-2. Run your RICOH IWB behind a secure firewall

We strongly recommend operating your RICOH IWB behind a secure firewall. Please change the settings on your RICOH IWB to use a private (local) IP:

How to change IP address
  1. Open “AdminSettings” with double tap on the desktop screen.
  2. Enter “Administrator Password”.
  3. Select “Network Setting” and set IP address in the blank box.
*For more details, please consult the Operating Instructions (Controller Features).

2-3. Change Administrator Password

If you are using the administrator password which was provided when you first installed the device, please change the password immediately to ensure additional protection.

How to change Administrator Password
  1. Open “AdminSettings” by double tapping on the desktop screen.
  2. Enter “Administrator Password”.
  3. Select “Change Administrator Password” and change the password.

3. Further information

Should you encounter any difficulties implementing the steps above, please don't hesitate to contact your local Ricoh representative for further support.

Back