DVD/CD Drives FAQ for MP7040 series
Trouble Shooting
Cannot recognize CD-R/RW disc.
- The LED on the front panel is flashing and the drive does not recognize the CD-R/RW disc. Is there something wrong with the drive?
- A CD-R disc is recognized however not a CD-RW disc, whether new or used. Is there something wrong with the drive?
- A CD-RW disc is recognized however not a CD-R disc, whether new or used. Is there something wrong with the drive?
Writing error
- An error code 0C-00 appears.
- Until recently I had no problems writing, but now an error code, 09-00 appears. What has gone wrong?
- Until recently I had no problems writing, but now an error code, 09-01 appears. What has gone wrong?
- Until recently I had no problems writing, but now an error code, 09-02 appears. What has gone wrong?
- Until recently I had no problems writing, but now an error code, 09-04 appears. What has gone wrong?
- During the writing process a Buffer under-run error occurred. Is there something wrong with the drive?
Problems during playback
Drive is not recognized.
Connection
After installing CD-RW drive in a PC, the Device Manager does not recognize the drive. Is the drive broken?
First, try the following. If the problem persists there may be something wrong with the drive.
SCSI model
| 1. | Ensure your SCSI host adapter is correctly recognized. * Windows 95/98
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| 2. | Check your SCSI cable for any problems, for example, - Bent SCSI connector pins. - SCSI cable length. (SCSI-2: 3m or less, SCSI-3: 1.5m or less) |
| 3. | Set a terminator at the end of each SCSI chain. |
| 4. | Ensure each SCSI device has a unique SCSI ID. If there are two devices with the same ID in a SCSI chain, this may cause some problems. Please pay attention with Macintosh systems since they have SCSI devices included some ID numbers will already be used. |
| 5. | Ensure that the power cable is attached and seated well. |
atapi model
* Windows 95/98/NT4.0 (WS)
| 1. | Ensure the ATAPI interface cable is correctly oriented and fully seated in the socket. Most ATAPI cables are marked with a red line to identify pin 1. |
| 2. | Is the Jumper Pin set correctly? (Select either Master or Slave do not select CSEL.) |
| 3. | Is the Secondary IDE bus enabled in the PC BIOS? (For details please contact your PC manufacturer.) |
| 4. | Is the ATAPI cable too long? The cable should only be a maximum 18 inches (457mm) in length. |
| 5. | Check the ATAPI cable / connectors for bent pins? |
Cannot recognize CD-R/RW disc.
The LED on the front panel is flashing and the drive does not recognize the CD-R/RW disc. Is there something wrong with the drive?
Try reading other types of discs like a CD-R/RW disc from the recommended list or a stamped CD (like Audio CD, software), if the LED keeps flashing there may be something wrong with the drive. Please have available any error codes/numbers when you contact Tech support.A CD-R disc is recognized however not a CD-RW disc, whether new or used. Is there something wrong with the drive?
There may be something wrong with the CD-RW disc. First, try using media from the recommended list. If the disc is still not recognized, there may be something wrong with the drive. Please have available any error codes/numbers when you contact Tech support.A CD-RW disc is recognized however not a CD-R disc, whether new or used. Is there something wrong with the drive?
There may be something wrong with the CD-R disc. First, try using media from the recommended list. If the disc is still not recognized, there may be something wrong with the drive. Please have available any error codes/numbers when you contact Tech support.Writing error
An error code 0C-00 appears.
If the problem persists even after using media from the recommended list, there may be something wrong with the drive.Until recently I had no problems writing, but now an error code, 09-00 appears. What has gone wrong?
If the problem persists even after using media from the recommended list, there may be something wrong with the drive.Until recently I had no problems writing, but now an error code, 09-01 appears. What has gone wrong?
If the problem persists even after using media from the recommended list, there may be something wrong with the drive.Until recently I had no problems writing, but now an error code, 09-02 appears. What has gone wrong?
If the problem persists even after using media from the recommended list, there may be something wrong with the drive.Until recently I had no problems writing, but now an error code, 09-04 appears. What has gone wrong?
If the problem persists even after using media from the recommended list, there may be something wrong with the drive.During the writing process a Buffer under-run error occurred. Is there something wrong with the drive?
Usually this error appears when there is a problem with the data transfer. In the majority of these cases this is a system problem and rarely is it a drive problem. First try to defragment your HDD. In the case where a CD-ROM drive was used as a source device, modify the recording method by creating image files on the HDD before recording. Alternatively reduce the writing speed. In the rare case that the problem is due to the hardware or media, an error message such as the one below should appear.(06/C5/00) - Write Error - Buffer under run occurred
(03/0C/00) - Write Error
- *If 0C-00 error occurs, refer the subject.
Problems during playback
Why are there scratches/crackling noises during playback of my audio CD?
Create an audio CD using RICOH media or from the recommended media list product. If the problem persists there may be a problem with the drive. Please contact with your distributor for tech support.Others
After installing the CD-RW drive the PC often freezes just by moving the mouse. Is there something wrong with the drive?
Check the following.
| 1. | Some SCSI host adapters do not support CD-RW drives. Please consult with the manufacturer of the SCSI host adapter. |
| 2. | The data transfer rate of the SCSI adapter may cause this problem. Check the configuration of the adapter. |
| 3. | Disable the DMA Setting. Go to Control Panels - System - Device Manager tab - CD-ROM and double-click MP7040A and select Settings tab. |
| 4. | Disable the DMA setting for other ATAPI devices such as CD-ROM, DVD in same manner as 3). |
