This page provides information about Tech Support and Service for Ricoh DVD/CD/MO products.
RICOH DVD/CD products
in markets in ASIA and OCEANIA: |
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Tech Support and Service is provided directly by each Authorized AGENT or DISTRIBUTOR.
This is because packages and accessories vary from agent to agent.
For Tech support and Service, please contact the agent or distributor responsible for your product.
- The contact information will be usually included in your retail package, documents, manuals, or on the warranty card.
- If you cannot find what you need please ask about your agent/distributor to the shop or retailer where you purchased it.
- The contact information for each authorized distributor can also be found here.
- If you cannot find appropriate contact information please consult us using this web form (SSL). If the page won't open, please try non-SSL form.
Should you contact Ricoh Japan for any assistance, please be sure to include your drive's Serial Number and other details about the product you purchased. We will try to help you to find your distributor/agent.
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Our Policy for Support and Service for OEM products sold in markets in Asia and Oceania:
FOR the 5000, 7000, 8000 and 9000 SERIES:
All Ricoh branded DVD/CD drives shipped from Ricoh Japan are named RICOH MPXXXX and have the RICOH LOGO on the front panel. An OEM product that has another model name on the front panel or a retail package put together by a company other than RICOH would be supported by the OEM company just like they support their own products.
If your unit is from an OEM company, we are afraid we will not be able to provide any support or service for OEM products, even though the unit may have been manufactured by Ricoh Japan.
For further assistace with OEM products, please contact your OEM company. The appropriate contact information for the company will be found in the retail package, documents, manuals, or on the warranty card. If you cannot find it please ask about the OEM company at the shop or retailer where you purchased your product.
FOR the MP6000 SERIES:
The OEM products in the MP6000 series each have OEM company's name on the retail package.
If your unit is from an OEM company, we are afraid we will not be able to provide any support or service for OEM products, even though the unit may have been manufactured by Ricoh Japan.
For further assistance with OEM products, please contact your OEM company. |
THE OTHER RICOH PRODUCTS
except DVD/CD/MO products |
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Regarding inquiries for OTHER Ricoh products, please obtain contact information from:
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