From among the issues that we deem important for the creation of a sustainable society in reference to the trends of the global society, we identified the issues for the Ricoh Group and its stakeholders. We evaluated them in terms of their importance for the Ricoh Group's business and in consideration of our stakeholders' expectations for the Ricoh Group. In making this evaluation for the purpose of mapping, we incorporated the opinions of the related in-house departments, and had the evaluation method and results reviewed by external experts.
We launched the 18th Mid-Term Management Plan in 2014, in which we set our CSR measures based on the issues of materiality specified through the process. We will set KPIs for each of the issues and enforce a PDCA cycle, including conducting relevant reviews at our overseas bases, thereby making improvements on the issues of materiality and the CSR measures set based on these issues.
The Ricoh Group aims “brings new value that exceeds customer expectations, is environmentally sustainable, and helps our society thrive“ in its Management Philosophy. We will provide customers with products, services and solutions that help them build up knowledge, reform their working styles, develop their businesses and meet their management challenges. We also work to increase customer satisfaction, product safety and consumer protection while enhancing our own information security management and making contributions to the information security of customers through our products and services.
Raising the next generation is critical for the creation of a sustainable society. Accordingly, all of society, including companies, should make contributions to human resource development.
Based on this recognition, we will contribute to the sound development of children, who will be the leaders of the future. To this end, we will supply equipment and services that help improve the educational environment and will make use of our corporate resources to conduct social contribution activities toward the solutions of various problems involving children.
Global warming is mainly caused by economic activities, and climate change could threaten the stability of the global society by causing problems related to food, water resources, health and poverty. To curb this tendency, we are fostering anti-global warming activities, including conducting energy conservation activities at our business sites and increasing the energy efficiency of our products. We are engaged in these activities based on the concept of sustainable environmental management, which means to foster environmental conservation while making profits as part of our business activities. In addition to implementing measures to mitigate global warming, we are also making preparations to adapt to changes that might occur to our business activities due to natural disasters.
It is critical for us to contribute to the growth and economic developments of emerging and developing countries where we are pursuing business growth. To this end, we do business in line with local markets and customer needs, while working to help create a sustainable society which contributes to social programs, such as, poverty and promoting education.
The Ricoh Innovation Center is an organization dedicated to analyzing market needs and reflecting the results in existing and potential new products. Starting with China, India, and Mexico, the latest UAE Innovation Center opened in Dubai in June, 2015.
In addition to accelerating the core mission stated above, each Innovation Center will also focus on any challenges/issues in the whole value chain (from product planning through sales/service) in each relevant country/region.
Ricoh will continue to strengthen its commitment to emerging markets, bringing about positive changes in society.
Economic activities and population increases are causing social problems, such as the large-scale depletion of resources and waste generation. In order to maximize our resource productivity, we are conducting activities focusing on the reduction of waste emissions and proper use of industrial water at our sites, while also working to lower the use of new materials by reducing the size and weight of our products and fostering the reuse and recycling of resources. These environmental conservation activities also lead to the generation of profit.
The Ricoh Group respects the human rights of all its stakeholders, including suppliers, consumers, shareholders, local inhabitants and employees as inalienable rights for people to lead their lives and is implementing relevant measures accordingly. As a global corporate group, we respect the cultures and customs of the countries where we operate and give due consideration to the human rights of the local people. We also ask companies belonging to our supply chain to implement measures to respect human rights. We will implement the due diligence process for human rights to further enhance their safeguard and protection.
The Ricoh Group operates in more than 200 countries and regions, receiving support from local communities. We are committed to developing our business in each of the countries and regions in harmony with local communities, and to this end we will conduct both business and social contribution activities, including employment creation, by incorporating the opinions of the local people.
Corruption hinders the development of a sustainable society. We have set the basic principles to prevent corruption in the Ricoh Group Code of Conduct and are working to increase both directors and employees awareness of these principles. Also, we are cooperating with both external experts and stakeholders to prevent any illegal acts across the Group and to comply with legal provisions that prohibit illegal trade.
For the sustainable growth of a company, it is important to secure and develop diverse human resources. The Ricoh Group employs a total of about 110,000 people around the world and is managing these human resources in a manner that helps each employee demonstrate more of their abilities to help the Group increase its corporate value. We are creating human resources who can make contributions to the creation of new value and make decisions based on global standards in a timely manner. We are also strategically fostering the optimal assignment of human resources beyond national and regional borders.
Preventing business risks, formulating appropriate responses to materialized risks, and preventing the reoccurrence of similar incidents are essential for the stable growth of a company, and companies must foster such risk management as their social responsibility. The Ricoh Group is dealing with the risks associated with the Group in a comprehensive and exhaustive manner, including those related to noncompliance, natural disasters and serious accidents, human right issues, serious quality problems and Information security. We are thus fostering total risk management in a systematic manner.
The Ricoh Group has its major production bases in four regions around the world—Japan, the Americas, Europe, and China and other Asia-Pacific regions—and provides local customers in these regions with our products and services. In these regions we are proactively conducting activities to fulfill our CSR throughout the supply chain, while at the same time taking into consideration human rights, labor and environmental issues.
We require diverse ideas and values to make innovations. To meet this requirement, we must promote diversity, which is incorporated in the concept of respect for human rights.
In order to provide employees with an environment where they can create new value and achieve results as unique individuals, we are diversifying employment and working styles to meet the needs of employees who lead various lifestyles.
A range of chemical substances are used around us and the Ricoh Group is working to identify and manage those that are used in its products to deal with any possible risks associated with such substances and to manufacture its products in an environment- and people-friendly manner.
In order to protect the global environment, it is critical to increase and maintain the resilience of the global environment. The Ricoh Group recognizes that its business activities are supported by the ecosystem services provided by the Earth based on biodiversity. We are therefore conducting activities to conserve biodiversity, including forest ecosystem preservation activities and environmental volunteer activities as well as activities to reduce our environmental impact, including managing our sites in consideration of biodiversity and procuring paper made using eco-friendly materials.