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Harmony with Society

For the Ricoh Group, providing stakeholders with information about the Group's CSR-related vision, targets and specific activities is essential to improve its corporate activities and increase its corporate value. In order to enhance the Ricoh Group Sustainability Report as one of the important tools to foster communication with stakeholders, we have been holding dialogue meetings with experts in the fields of CSR and integrated reporting. The results of these dialogue meetings, in which invited experts give their comments and advice and exchange opinions with Ricoh members, are reported to the management team and utilized for the improvement of the Group's management and communication activities.

Outline of the Sustainability Report dialogue meeting with experts

Date March 11, 2014
Place Head office of Ricoh Company, Ltd.

Mr. Eiichiro Adachi, Director, The Japan Research Institute, Ltd.

Ms. Mizue Unno, Managing Director, So-Tech Consulting Inc.

Mr. Tsukasa Kanai, Chief Sustainability Officer, Corporate Planning Department,
Sumitomo Mitsui Trust Bank

Ms. Mariko Mishiro, Founder of RIDEAL

Participants from Ricoh* :

Yutaka Kaneko, General Manager, Corporate Communication Center, Corporate Planning Division

Masahisa Honda, General Manager of Investor Relations, Corporate Communication Center,
Corporate Planning Division

Koji Miyoshi, General Manager of Planning Department, CSR and Environmental Management Division

(13 members in total)

* The organizations and job titles are as of the date of the meeting.

image:The dialogue meeting

This dialogue meeting was the second held following the first meeting organized in the fiscal year ended March 31, 2013— the year in which we published Ricoh Group Sustainability Report 2012 by integrating the following three reports: Annual Report, Sustainability Report (Corporate Social Responsibility) and Sustainability Report (Environment). In this second dialogue, we listened to the opinions of the invited participants mainly regarding the points that we had focused on in creating Ricoh Group Sustainability Report 2013, including how to introduce our business strategies and brief on our activities in an integrated manner and how to describe our issues of materiality in the environmental field.

Major opinions given by experts (extracts)

image:Mr. Eiichiro Adachi

image:Ms. Mizue Unno

image:Mr. Tsukasa Kanai

image:Ms. Mariko Mishiro

Positive points

  • Compared with the 2012 version, the 2013 version reported in a more integrated manner.
  • It is very clear that the report serves as a tool to explain how ESG elements are incorporated into the management of the company.
  • It shows great progress that the report explains CSV focusing on the themes of customer value creation and the creation of corporate value through sustainable environmental management.
  • The “Overview“ section clearly outlines the entire picture of Ricoh's value creation.
  • The report is structured in a simple and easy-to-understand manner, and shows links to other pages therein and to web pages where more detailed information is posted. This fact demonstrates that Ricoh is responding to the needs of information users.

Advice for the future

  • It is expected that future reports will show more clearly how business activities help to solve social problems.
  • Regarding issues of materiality, it is better to disclose the identification process as well. Also, issues of materiality for the entire company need to be described in addition to issues of materiality for the environmental field.
  • The report should also introduce more information about risks and negative issues. Risk management is an interesting topic for investors, and the proactive disclosure of negative information will help build stronger relations of trust with stakeholders.
  • The relationships between the financial information and the qualitative information provided in the report should be more clearly explained.
  • More information should be provided about the targets and results of the previous Mid-Term Management Plan.
  • Integrated reporting means more than merely integrating multiple reports into one. It also requires enhancing the company information providing system, including the utilization of online reporting and the facilitation of coordination among reports.

Ending the dialogue with experts

image:Yoshinori Yamashita, Director, Senior Executive Officer, General Manager of the Corporate Planning Division *The organizations and job titles are as of the date of the meeting.

In order to increase its corporate value, Ricoh deems it important to have its vision, strategies and activities evaluated appropriately by stakeholders.
To this end, it is critical to objectively evaluate what Ricoh was able or unable to achieve with regard to predefined targets, and the Sustainability Report plays an essential role in this regard.
We created Ricoh Group Sustainability Report 2013 by incorporating the advice given by our stakeholders last year to make it better than previous reports. In the process, we focused on showing our vision, strategies, and activities conducted to implement the vision, and other stories in an intelligible manner to those who read the report.
In deference to the advice given by experts at the dialogue meeting, we will make efforts to deliver Ricoh Group Sustainability Report 2014 as a version that is even better than the previous versions, thereby meeting the expectations of our stakeholders.