Products and Solutions for the Office
Providing one-stop solutions for various management issues—that is what the Ricoh Group can deliver to its customers. In about 200 countries and regions worldwide, we provide advanced document-related solutions and equipment. Our operations have continuously expanded to include IT services and cloud-based communication devices and solutions. We always strive to meet and exceed the needs of our customers, which often allows us to identify problems that even they are unaware of. Leveraging our accumulated expertise, we at the Ricoh Group support customers in their efforts to improve operational efficiency and reduce environmental impact in their offices.
We become closer and grow together with customers by providing one-stop solutions.
To survive and prevail given the intensifying global competition that is present in today's business environment, companies must strengthen their management capabilities any way they can. Under these circumstances, to improve operational efficiency and productivity and reduce workflow-related costs, there are growing needs for visualization and consolidation of not only office devices, document infrastructure and companywide processes, but also for outsourcing development, as well as operation of all of these processes. To adjust to changes in work style resulting from the widespread use of tablets and other smart devices as well as from cloud computing, companies are also increasingly becoming interested in employing innovative infrastructure and services to improve efficiency.
Having traditionally focused on office document devices and related services, the Ricoh Group positions its globally consistent product lineup and extensive sales and support services as tools which allow it to deliver optimal solutions tailored to each customer's needs.
Built upon those strengths, we have expanded our business areas to cover not only the traditional document environment, but also IT services and communication areas, to meet evolving customer needs and environments. We also work to develop and release new products and services that support customers in every aspect of their business so that we are able to provide one-stop solutions for customers of all sizes and in all sectors.
The Ricoh Group will continue to make even greater efforts to identify the challenges customers face and the value they expect from us. By finding the answers and delivering solutions to them, we will build even stronger ties and grow together.
Customer value proposition matrix
As a one-stop solutions provider, we now deliver an optimal combination of hardware and services that are best suited to customers' respective needs and issues, rather than offering hardware (e.g., imaging equipment) only.
|Hardware||MFPs, office printers, production printers, etc.||PCs, servers, tablets, etc.||Projection systems, UCS, IP phones, etc.|
|Consumables, maintenance, remote device management||Development, maintenance, remote device management|
|Managed Document Services (MDS),
Document process outsourcing (DPO)
|Business process outsourcing (BPO)|