Supply Chain Management
Global SCM reorganization brings us closer to the customer and raises profitability
The Ricoh Group has 21 major production bases across Japan, the Americas, Europe, the Asia- Pacific region and China. In close collaboration with their respective sales teams, they deliver products and services designed to meet customers’ specific needs efficiently and sustainably. Ricoh has reorganized its supply chain management (SCM) across the Group, coordinating design, information systems and more with functions covering everything from procurement to collection and recycling. By aligning processes and embedding a customer-driven approach, our SCM structural reform has advanced our goal of creating value while fulfilling our social responsibility, enhancing our business in ways that bring benefits to both society and the planet.
Group-wide SCM structural reform
The Ricoh Group works continuously to upgrade its manufacturing process at every stage, from procurement through production, sales & service to logistics and collection & recycling. Our supply chain system integrates product planning, development, design, technology and information systems to encompass all our business functions, and it coordinates all major regions and departments to enable Group-wide improvements.
Optimization of global inventory
Our supply chain is handling an ever-growing number of products as Ricoh expands into new territories and emerging markets. Even as our business grows, however, we are limiting the size of our inventory to make procurement and management systems more efficient. Our goal is to have a supply chain nimble enough to increase production flexibility while meeting customer requirements precisely.
Optimizing procurement and minimizing purchasing costs
In response to the growth of Asian markets, we are stepping up our production capacity in the ASEAN region — centered in our Thailand plant — to realize our plan to create strategic products there. Together with this manufacturing shift, we are working to lower purchasing costs and reorganize our parts production network throughout Asia.
Lowering logistics costs
The Ricoh Group is simultaneously lowering logistics costs and environmental impact by reducing waste in five areas: packaging, transportation, space utilization, transshipment and storage. Our global initiatives include improving the space utilization of containers and optimizing transportation routes and logistics base locations.
Our aim is to continually reduce production costs while mitigating the environmental impact generated by our supply chain operations. We are making our production lines smaller, boosting the energy efficiency of production equipment, and switching to natural energy sources such as natural gas. We are developing alternative materials, using renewable resources, reusing components, recycling and cutting waste. And we are reducing our consumption of virgin resources and augmenting our environmental contribution by sharing the know-how gained from these efforts with society at large.
Expanding SCM to growth regions
To expand our business, we are bolstering our procurement and production systems and reorganizing and optimizing our logistics network among the high-growth BRICS (Brazil, Russia, India, China and South Africa) and ASEAN nations.
Global supply chain innovation
Ricoh has gained significant knowledge through SCM upgrades in Japan and our other major business regions, and we now share that experience throughout the Group to further improve our global processes.
As our sales territory expands, so does our supply chain. This expansion brings with it a variety of risks, both natural and political, and the Ricoh Group is responding by strengthening the risk management of the supply chain.
A key takeaway of the Great East Japan Earthquake is the need to possess enough production capacity to avoid having to halt or slow down our customers' business operations, since MFPs, printers, fax machines and other equipment collectively represent a means of communication that society depends upon, even during times of disaster.
The Ricoh Group's policy is to ensure that customers never have to suspend their work, and we have made our support of social infrastructure operations a high priority. We are therefore requiring our suppliers to strengthen their BCM by maintaining redundant production bases and parts procurement channels, and to increase their stocks of materials and components in case of a widespread disaster such as those caused by earthquakes, tsunami, floods, fire, accidents or new strains of influenza.
Our business activities give us a large sphere of influence when it comes to social accountability, so it is crucial for the many companies and individuals along our supply chain to help the Ricoh Group avoid or minimize unintended negative effects. To that end, we make sure not only our employees, but also the employees of our suppliers, always act ethically. We spotlight this concern in our international guidelines on human rights, labor, the environment and more, and are working continuously to raise our initiatives to the next level.
A critical TRM (total risk management) issue is underage labor. All Ricoh Group production sites are monitored for compliance with laws banning child labor, and periodic CSR self-assessment is employed among our suppliers.
We have been able to verify that there have been no violations of child labor laws anywhere along our supply chain, and we will continue rigorous monitoring.