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In April 2007, information belonging
to a Group company in Japan was leaked to the Internet from
a computer belonging to an employee of that Group company
via file exchange software affected by a virus. We extended
our sincere apologies to the customers affected by the incident,
which is outlined below.
An employee of a Group company brought in his own personal
computer to the office without securing needed authorization
and copied certain data stored in the computer belonging to
the company for a backup. The employee's computer, on
which "Winny" file exchange software had been installed,
became infected with a virus subsequent to the backup of the
company's data, and this caused the data to become available
on the Internet.
The leaked data contained personal information on 786 customers
and information on 273 employees of the Group Company, as
well as information on computer and network set-ups of customers.
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Measures Taken
Subsequent to the Incident |
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The Ricoh Group apologized and explained
to the customers whose information was leaked. At the same time,
it proceeded to analyze causes of the incident and administer emergency
actions.
In addition, measures were taken individually upon consultation
with the customers, so as not to inconvenience them any further
as a result of the data leak.
Measures to Prevent
Recurrence |
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The Group company involved has reviewed
its internal standards and rules, re-trained its employees to again
make them fully aware of the implications of corporate confidentiality
and personal information, and reinforced internal auditing with
respect to data handling.
Additionally, the Ricoh Group ensured that all Group companies were
fully aware of this incident and that they reiterated the existing
rules and performed emergency inspections.
Future plans include further strengthening of the rules for implementing
information security management system, and improving the IT infrastructure
to increase the security level.
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