RICOH's special stories to present a new value beneficial to the world.
Multifunction printers continue to evolve at a remarkable pace. Today, they’re used by more and more people in many different environments. But not everybody is an experienced printer-user, or an expert at clearing paper jams. As a result, operating multifunction printers can end up becoming a surprisingly time-consuming task. Much of today’s sophisticated, increasingly multifunctional technology can only be mastered by users who are highly IT literate. That’s why Ricoh is focusing more than ever on accessibility. We want more people ? with or without disabilities, young and old ? to benefit from the intuitive operability and convenience of our products. We believe in offering products and services that can be used with ease and confidence, in order to enrich our customers’ home and office environments. Underlying our research and development is our resolve to simplify your life and work? One of the Ricoh Value.
Going beyond delivering the high level of functionality and reliability that satisfies our customers, Ricoh determined to go the extra mile in user-friendliness as well. Our efforts have produced thoughtful, high-performance accessibility enhancements designed to simplify your life and work. For example, to enhance user interaction with Ricoh devices, we’ve implemented easy-to-read large 8.5-inch, full-color LCD panels. Also a simplified display settings are implemented for older people and others with less-than-perfect eyesight. And on the rare occasions when it may be required, guidance on clearing paper jams and other troubleshooting is provided with easy-to-understand animated icons. We’re innovating to save customers time and effort in other ways too, with bottle-shaped toner cartridges, designed to be replaceable with one hand, and a detachable scanner unit that can be comfortably operated even by wheelchair-users. Out put trays are colored to make it easy to see when the printed pages are ejected and high-reliability design that cuts down the incidence of paper-jams, are a few more of the many ways in which Ricoh products are carefully crafted to simplify your life and work.
Intent on delivering advanced user-friendliness, Ricoh looks at things from the perspective of the customer, not the manufacturer. Our manufacturing processes are customer-driven: we study how customers actually use our products, and reflect our findings in ongoing research and development. For example, we perform, repeated tests to determine the exact strength needed to pull a paper-feed tray out smoothly, and to ensure that our devices can be operated by people with various physical disabilities. To verify the accessibility of our products, we distribute questionnaires to users. Responses to date have revealed consistently high scores for ease of copy operation, ease of paper loading, ease of toner cartridge replacements, ease of document insertion and overall ease-of-use. Our multifunctional printers already offer sophisticated functions. Going forward, our aim is to give them even more advanced user-friendliness. Ricoh’s challenge continues.
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